Customer Services Representative - Auckland SF Express ANZ has the exciting opportunity forsomeone to join our motivated and passionate Customer Service team. We are seeking the right individual to help drive and growour team through quality and exceptional service daily. We are looking for a team member who works well in a team,can work under pressure, has a strong work ethic, a willingness to learn andhas a good sense of humor. This role requires a high level of attention and proactivitywith excellent communication as you will be dealing with our worldwide customersand agents directly. This is a fast pace role with lots of variety anddiversity. The functions of the role will include, but arenot limited to: 1. Handlinggeneral inquiries via phone/email (external customers and intercompany). 2. Actioningcustomer queries. 3. Daily/Weekly/MonthlyKPI reporting. 4. Manage servicerelationships via Wechat/WhatsApp applications. 5. Ensuringquality & service standards are met. Our ideal candidate has: 6. Positiveattitude. 7. Previouscustomer service experience (phone and email) 8. Strong customerservice skills 9. Excellentknowledge of Microsoft Office applications 10. Demonstratedability to multi task and ability to handle pressure 11. Excellentverbal and written communication skills 12. Fluent in English& Chinese languages
Working hours: Mondayto Friday, 40 hours week Location: Auckland Company address: 4Joseph Hammond Place, Mangere, 2022 Salary: $52000-$60000 Employee benefits: fruits,milk and coffee provided, monthly lunch and team building activities, drinks onFriday; bilingual environment; internal development opportunities. Contact phone:021578403 (please introduce yourself via text message, thank you.) Contact email:ray.zhang@kex-sf.com WeChat: sfnz0000 If you think you are well suited to this role, please sendyour CV to ray.zhang@kex-sf.com. We arelooking forward to hearing from you. Thank you.
顺丰国际新西兰招聘客服,有兴趣的联系
由于业务拓展,我们正在寻找一名客服人员加入我们的团队。
岗位职责:
1. 负责接听客户来电,包括:业务咨询、查询、投诉等可解决问题的处理。负责协助和配合团队开展相关工作。
2. 受理跟进内部问题件,做好承上接下的桥梁工作,确保信息的及时传达;受理非一次性问题的跟进;高效、及时解决客户问题,提高客户满意度。
3. 日常微信公众号的维护更新 任职要求:
1、 有合法工作签证或PR; 2、 英语流利交流(需达到和客户电话沟通无障碍); 3、 熟练运用Word、Excel等办公软件; 4、 具有良好的人际沟通能力和团队合作意识,工作认真负责,有亲和力,反应能力快;
5、 服从公司管理,良好的时间管理和组织能力;
6、 有相关工作经验优先考虑。
工作时间:周一至周五 9:30 - 18:00
工作地点:奥克兰
公司地址:4 JospehHammond Place, Mangere, 2022
薪资待遇:$52000-$60000
公司提供工作所需要的装备
员工福利:免费享用咖啡,鲜奶,热巧克力,新鲜水果 ;每月组织全体员工的lunch;每周五下班的drinks;中英环境;内部发展机会;
联系电话:021578403 (请先短信介绍一下自己的情况,谢谢。)
联系邮箱:ray.zhang@kex-sf.com
联系微信:sfnz0000
有意向的可发CV到邮箱 ray.zhang@kex-sf.com 谢谢。
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