美的电器基督城店买的洗碗机一打开就发现电源开关是坏的，商家只给修不给退，合法吗？

绝版阿甘

　　前段时间发现房子原配的洗碗机门有点漏水，老机器不值得修，就打算买台新的。于是在美的电器基督城分店买了台洗碗机。当天搬回家接上水电想试下机，结果就发现开关有问题，电源按钮接触不良，按很多下才能通电一下，于是第二天就去找店里的销售，销售说让奥克兰的售后联系我，奥克兰的售后联系我说找人上门检测，然后过了一周，来了个洋人维修工，试了一下确实有问题，就打开机器换了个开关，当时我让他别换，我要退的，他说没关系不影响的。我很不满意新的一到手就是坏的，连个开关都做不好，以后保不准会有其它问题，想要退掉。重新联系他们售后，结果说开关是小问题不给退，让作点补偿也没有，我说你买个啥电器回家就开不了机不会去退吗，对方支支吾吾说不是这样的，反正就是怎么摆事实讲道理都不行。气坏了，上CGT投诉了，接着准备Dispute Tribunal走起。不知道他们不退合法吗？

绝版阿甘

咦！YT 的视频怎么贴？

点这里可以看视频

branlice218

Rights of businesses
Businesses who sell products or services have a right to:

contract out (opt out) of the Consumer Guarantees Act (CGA) if the products or services they sell will be used for commercial or business purposes
choose how to price their products or services
refuse a consumer’s offer to buy a product or service, e.g. if it’s the last item in stock or the service is no longer supplied
ask questions about and inspect any product or service a consumer says does not meet the CGA guarantees
decide to repair, replace, or refund a product, or fix a problem with a service, if the problem can be fixed – unless it's a serious problem, then you can tell them you want a refund or replacement, or cancel the service
refuse a refund or any other remedy if a consumer changes their mind about a product or service, or damages the product after the sale
refuse to fix a problem with a service if the fault was caused by the consumer or events outside of the service provider’s control
be paid for products or services they sell that meet the CGA guarantees.
https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/

kevindeng

上门维修貌似的确是解决方法之一。。商家已经尝试去改进了啊。。。之后仲裁结果发一下吧

擦擦擦普通

我的洗衣机美的也这么处理，很坑

catalsdevelop

新西兰这种情况，公司确实是可以选择维修的，只要他在他的 terms and service rules里面写清楚了就行。不过 lz 这种情况，如果是负责的商家，应该是给免费更换的，毕竟是全新到手坏，只能说小店不大气，找人给修修，给 lz 一个 credit，可能也就没啥事儿了。

O00O00O

永远不要图便宜去买中国品牌的货