Employer: Multinational Freight Forwarder with attractive brand. Friendly team and working environment.
Annual salary: 55,000 ~ 65,000
Once well-trained, can work 2 days from home and 3 days in office
Key Responsibilities:
Process new orders and follow up orders
Manage bookings and carrier allocation
Request for rates and quotation
Track shipments and keep system information up to date
Ensure all documentation is available before shipment arrival
Working with the team to solving customers issues / queries in a timely manner
Maintain customers' service processes and requirements
Other tasks as directed by Management
Competencies and Skills required:
Excellent Customer Service skills
Excellent communication skills both written and verbal, highly service orientated
Previous Experience in the Freight Forwarding Industry preferred, Freight Forwarding industry knowledge advantageous.
Experience with EDI-Cargo Wise software advantageous.
Proficient in Microsoft Office suite.