Credit Control

risker

Timely and effective collection of all debts and all debts and customers payments        Regular contact with clients regarding credit control through phone call, text, email.        Early identification of high risk debt and escalate to collection procedures in order to minimise the likelihood of high debt.        Maintaining contact with regular clients with no debts to ensure invoices are clear for payment.        Resolving queries both internally and externally around outstanding invoices and credit control.        Loading any bad debts to the third party Debt Collection Agency and following up until the case is closed.        Carrying out credit disconnection & reconnection of power; suspension of telecommunication services.        Receiving new direct debit form and update on company's system.        Contact customers when credit card or direct debit payment was unsuccessful and obtain new payment method for prompt payment.        Following up on terminated accounts with outstanding balance.Negotiating and arranging instalment payment plans that is viable for both the customer and the company.Disconnecting power for vacant ICP addressesResponsible for seeing escalations and resolutions for debtors
Following up on terminated accounts with outstanding balance.
Negotiating and arranging instalment payment plans that is viable for both the customer and the company.

We need someone Calm, helpful, but firm manner. Can understand and empathise with different types of customers. Attention to details