刚买的床床头和床垫之前有个10cm的缝隙

chrise

可以要求退货

chrise

Go back to the trader and complain effectively

Go to the shop or trader with all your evidence. Calmly explain the problem. Some shops will sort the problem out straight away. Show them the evidence. Tell the trader what you want them to do about it. Be firm but stay calm. Try not to get into an argument.

Listen to the trader’s explanation

Listen to what the trader tells you and compare it to what our factsheet and website says. It might be that you have misunderstood the situation or the trader might be telling you something that isn’t true.

Writing a complaint letter

If you don’t have any luck when you go to the shop take all your evidence home with you and write a complaint letter to the trader. Explain the problem again including:
what product or service you bought
how much it cost
where and when you purchased it
what the problem is
what you want done to fix the problem
when you want a reply by.

Keep a copy of your letter and only send a photocopy of your evidence to the trader or to the manager of the shop. Keep the originals so they don’t get lost.
http://www.consumeraffairs.govt. ... laining-effectively

chrise

anan1023sissi 发表于 2015-12-18 13:35
哈哈  谢谢你的信息  很有用。。。

恩，看看，如果实在不肯给解决，拿这往来的书面交流信息，和你拍的照片，量的尺寸，以及他店里样品的照片去仲裁那告他。