本帖最后由 sophia92 于 2013-10-26 21:04 编辑
Ipad打的字，错别字比较多.大家别介意啊.
声明：我不知道这贴为什么突然一下就红了，在此i声明一下我没有想offend任何人，也不是要炫耀。纯属我一个小学同学问我怎么在新西兰找工作的，我才想到把这心酸史写出来激励激励大家。我同学周五还和我开玩笑，说我们这帮人从初中开始打工上学找工作，人人都可以出本书了。还有我的经历不代表大部分人，比我好的有很多，不如我的当然也存在。大家当流水帐看看就完了，希望你能从中受到启发那是最好，你要是觉得浪费你的时间那我也没办法。最后在这里祝福大家都找一个好工作。
我估计大家都处于才找到工作，正在找，和想要找的阶段中。发个我自己的求职经历给大家激励激励。
总结一下,我去了大大小小9个面试(最后一轮,这种第一轮或者电话的不算),平均每30份CV发出去一个回应(只是属于第一轮的,电话类的),做过无数个网上测试,听过无数个电话,历经一年多,从去年四月份到今年的四月份.....
怎么讲呢，我上的大学也算不错，读的也是工程系，所以工作应该没有想象中的难找，但是也是一波三折，不是那么平稳的。(补充一下我高中时打工经验丰富,从13岁起,送过报纸,打过果汁,盛过冰淇淋,买过男装.最高纪录上5天课,打4天的工,一个星期7天...就是大学也没闲着,参加表演,组织活动,也当过制片人,更重要的出去玩了很多次. 从高中算起,去滑雪两次,去了悉尼,黄金海岸,皇后镇各一次,更别提大大小小的去rotorua, coromandel,海边,公园之类的.我妈说我的日子太风流了...) 我个人觉得这种不务正业的经验也是很重要的.
首先我读的是优化工程，冷门课，怎么讲呢就是四不像的课，什么都学一点但什么都又不懂，没啥钻研的。主要学的就是数学，统计，电脑编程。然后学工程他有个要求，要你实习一定要满800个小时。这么说吧，我这人懒，本来就跳了一年，4年的课三年要读完，所以放假的时候压根儿没想过要实习(因为还是要读summer school 2门课)，所以才会有后面的那么多风波。所以同学们，趁早做打算。
所以晃悠晃悠两年了，到了第三年我急了，开始找工作了，但是晚了。大部分的大公司，包括现在的EY都是去年才过完Xmas人家就招人了，所以我只好申请工程类的公司。申请了大概有10个还是20来个的Graduate program 然后好不容易接到了面试。
其中不计其数的网上测试，电话Interview都不算，最后就去了3家的最后面试。恒天然Fonterra,大的工程公司Beca底下的子公司Derceto，还有搞飞机内部结构的Altitude。
每家看上去都挺有希望的，结果是一家没成。Fonterra 嫌弃我不搞化学，altitude 嫌弃我不搞力学还有材料，最后Derceto兴高采烈的打了个电话给我说我被录取了。还发了一封email！！！结果1个月不到，他们告诉我上层决定，公司裁员，不招新人。所以我和另外一个男生就这么的被骗了。(同学们,千万不要去Derceto,那就是个坑)
然后我特别郁闷，因为本以为那个工作已是囊中之物，哪知道会节外生枝,所以我压根儿别的新的工作都没申请了。说实话我挺喜欢那家公司的，如果有差不多的给我我还是会选他，除非特别好的。说好的工资5万，市场价。
结果人家又不要我了之后我就开始急了，因为大部分的都截止了，不能申请了。所以我就把眼光放到找实习上面去了。然后好死不死给我找了一个实习的工作，在家搞水的Civil Engineering 小小的Firm当实习工，时薪16一小时。苦逼啊。
然后在实习的三个月中，我是入了魔的找工作，每天估计申请5个。有连连续续接到了好几个面试，其中值得一提的就是一家电力公司(Mighty River Power)，给5万5，然后我是最后candidate两人的其中之一，而我觉得我机会还挺大的，所以当时另外一家很小，很不咋地的公司要我，我就没去。那家给4万出头，相差1万。结果MRP也还是没要我.
所以我拒绝了之后，我妈骂我是白眼狼。结果就导致了我实习结束在家待业6周 (准确来说只有4周,因为在第四周我被EY录取了.我希望过完我的21岁生日再上班,所以拖了两周)。但是我还算幸运的，这六周没闲着，也有估摸着也有3，4个面试，其中就包括EY。然后面试结束第二天，EY就告诉我被录取了。全天的面试来着，真叫过五关斩六将。
但是我申请的是明年的毕业生，不是今年的，所以在那失业的四周内,我还是要找今年的工作。结果峰回路转的事情发生了，两周之后有人通知我我可以去上班了。我就顺带的随口问了问能不能让我提前，压根儿没报啥希望。所以就是现在这份工作了！
顺带要提的小插曲是因为我接受了EY,我才拒绝了两个Interview，之后才发现我的好姐妹几个月之后也去其中一家应聘，然后拿到了职位，那个职位比我的薪水高三分之一！！！是在保险公司当分析员，单位出钱去考精算师。我那个郁闷啊。。。(我是自费读CFA.....)
话说我当年请教了不少人，发了不少email，也改了无数次的简历，要系有人有兴趣，我可以发出来给大家看看。我会把邮件节选给发上来的.
CV:
Cover Letter:
Dear Sir / Madam,
I have just recently finished my Engineering degree at the University of Auckland. I
specialise in Engineering Science, which is heavily based on statistical and numerical
analysis, mathematical modelling and operations research. Throughout my degree, I have
developed analytical and critical thinking, problem solving and project management skills.
My strong communication skills were developed during my part-time sales assistant job and
other extra-curricular roles such as executive producer for Engineering Revue.
I have enclosed my CV to support my application. It shows that I will bring important skills to
the position, including:
• Strong communication and interpersonal skills
• Excellent project management and organisational skills
• Statistical analysis and mathematical modelling for operations research
• Advanced user of various maths and stats packages (R, SAS, Excel VBA, Matlab)
• Additional computational literacy and database design (VBA, C, Java, Python,
Matlab, PostgresSQL)
I am currently working as a research intern student with AWT water based in Auckland.
The project is about leakage detection of a water distribution network using time-series flow
data. The role primarily involves building a statistical model to forecast water demand and
therefore monitor and detect any anomaly in the water network. Through this internship
opportunity, I’ve gained knowledge about statistical process control, time-series forecasting
methods and SQL database and queries handling. I have strong desire to learn and I am
a fast learner as I had no prior knowledge of water network management and hydraulic
models. I have also worked on other projects such as lung modelling, staff scheduling
and network optimisation within the field of operations research. I believe the fundamental
knowledge of mathematical modelling and optimisation will help me quickly pick up any
given profession.
My biggest achievement in project management would be taking on the executive producer
role for Engineering Revue. Engineering Revue is a stage performance show produced by
a group of engineering students every year. My responsibilities mainly involves managing
the executive team members, locking in sponsors and liaising with the Maidment theatre and
Engineering School, contacting 80 volunteering Engineering student actors and dancers and
organising practice sessions, and most importantly making sure the show runs smoothly and
successfully.
I would very much enjoy having the opportunity to talk with you further to discuss the
requirements and expectations of the position.
Thank you for considering my application. I look forward to hearing from you.
Yours sincerely,
Sophia Wang
朋友的回信:
Hi Sophia,
I recently received a message from ** asking for some interview advice. Sorry for the late reply, unfortunately I don't check my LinkedIn all too often.
hopefully you haven't had your interview yet, but I know the big four move very fast in their recruitment process even before applications close.
I can give you some tips but bear in mind, i'm just a recent grad. it's not like i've ever interviewed anyone, any tips are just my opinion/ what I did to prepare for interviews etc etc lol
So a little about myself; I'm a former engsci (class of 2010, but finishing off my conjoint in 2011), now a commercial pricing analyst at IAG. The roles of a pricing analysts can be quite broad and the jobs extremely different depending on the different industries. In an insurance company such as IAG, pricing is within the domain of actuaries, which I am assuming is quite different to the work of a pricing analyst in say the airline industry, or in financial markets. The same can be said about most roles such as 'consultants' or 'analysts';
Because of this, before your interview, do as much research as you can on what the role actually is, in the case of big companies, there are probably multiple roles even for the same position title you applied for. I am assuming you applied to a consulting role in EY advisory? I believe advisory consulting in EY also includes teams that do IT consulting and supply chains, which I am assuming is not what you're after. Often I have found interviewers pretty much put you on the spot and ask you, which area of our business are you interested in? Dont mumble around and say you're happy with whatever you get, or maybe this role, maybe the other role, oh or maybe that role, because that just shows you don't know anything about the position you've applied to.
An analogy would be like people thinking engineering is only about civil engineering. it is not. and similarly, the banking/finance sector has a huge diversity of roles.
It can be a bit difficult sometimes to get information on all the different roles within a job you've applied for, and this is why it's very important to go to all the presentations and career fair things that employers come out to. Make sure you go to these and get pamphlets/talk to people and not just eat the free food. If you happen to get the same person you talked to at a presentation in the interview and they remember you, this is a good thing.
In terms of the formal interview:
not sure what kind of advice you are after in terms of interviews, and you probably already know all this, but here's to reiterate.
make sure you have answers prepared beforehand, especially for the 'behavioral' questions time.
often everyone always asks some generic questions at the start
tell me about yourself
why this company?
you did engineering, why banking/finance? (An important question for you as this is where you can differentiate yourself from everyone else. have an answer ready)
where are you in 5/10 years? biggest weakness? what can you bring to this company?I haven't been to an EY interview, but in a lot of other interviews, I've found myself to be the only engineering student when i've applied to these kinds of roles (although big 4 often hire heaps of engineers so maybe not) so try to have some good answers on how your engineering degree is applicable in case this comes up. My 4th year project was a finance related one so it was easy to link it, but otherwise, there is all the modelling, analytics, maths, proficiency in software / advanced excel (make sure you know how to use vlookup, and pivot tables, the staple of working life excel usage).
The next part will probably be behavioral questions, things like:
disagreement with a co-worker. how did you handle it? a time of leadership? challenge faced? how overcome? time you have had to get consensus among people time you have optimised something?
These MUST be answered with a 'story', which means it is quite difficult if you have not prepared some stories to utilize beforehand.
This doesnt mean you need a solid story for every single possible scenario, they ask you. but a handful of stories can be applicable to a broad range of questions.
lastly, 'do you have any questions?' the answer is yes. ask a couple of questions, because nothing is as awkward as 'nope' then 10 seconds of silence. Usually take note of things you can ask as the interview progresses. eg if i get asked where will you be in 5 years time, at question time i will ask back, since you asked me earlier, what about with EY, where can i see myself in 5 years time? if they didnt ask though, it might come off a bit staged and prepared so use your judgement. lastly, a tip that has been passed down to me since before my interviewing days, if you're fully stuck and questionless go with 'I did have a few questions prepared but it seems you've answered them all already'
Presentation time:
I think there will probably be some sort of group activity / presentation activity. This differs year to year / and from different companies. may be similar to uni MCC style, or have nothing to do with anything (i.e crash landed in a desert, what should you do? activities). sorry no tips here. do your best. I've never known what interviewers want here.
so anyway, well done on getting the interview. The fact that you got an interview means your grades, experiences and qualifications are definitely good enough so don't loose confidence on these.
Nevertheless, the harsh reality is that competition is fierce (fiercest in the big4), and you may have to apply to a LOT of companies before you land the job you want. (or maybe times have changed since during my global recession time applications? i feel like back then even a simple retail job was hard enough to get).
if this doesnt work out for you keep in mind all the other engineer applicable banking/finance roles that will be coming up very shortly such as the big banks (anz etc), then the analyst roles in large companies (Faisal -trading analyst, me - pricing analyst etc). then there are also graduate positions open at arbitrary times of the year at the big 4, especially for minor ones such as financial/risk analysts, so you have to really keep an eye out for those. Actual 'finance finance' companies you have probably already missed, places like goldman sach, maquarrie nzfirst capital etc close applications pretty much before uni semester even starts. If interested, IAG NZ also has a graduate programme, but this opens rather late into the year (the australian ones are open though), in which case i can probably give you better tips than generic ones and a referral.
All the best,
**.
第二封回信: Hi Sophia,
I'm glad you found my email helpful. Since you have a few more questions, I'll separate out into a Q&A style list.
I have finished all my papers already, and I've just completed 400 hrs with a water civil engineering company called AWT. So what I really need is a full time job now and getting another 400 hrs before I can gradaute. Therefore getting an graduate program for next year is not really my priority atm.
I would suggest though that you might want to rethink your priority, to focusing for next year than the current 400h experience pending. if you think about it, you went to uni to get a good job afterwards. you didn't go to uni merely so that you could experience 400 hours of manual engineering did you? thus your priority should be your future.
Employers that are hiring for next year are understanding of this anyway. after all everyone they're interviewing haven't even finished their courses yet and they give them the rest of the year to finish it.
regarding your work experience (you require another 400hours), I am assuming you need another in the general category, in which case these insurance / professional sector or any office jobs aren't going to be accredited anyway.
If you are hard pressed for your 400h though, may I suggest volunteer working? that is doing paid work for free, not like volunteer organization work. hopefully you can afford to do this, but it's only 2.3 months of full time, which you could supplement with part time paid work on top if you had to.
i'm not saying working for free is ideal, but I had to do this too, and so did a lot of my friends. I worked at a automechanic for my general, just doing what the mechanics told me to do like replacing radiators etc. its always an option if you need it. you will most likely have better luck with small companies for general work than any large company.
I guess I am more interested to ask you about the insuance sector and job as an analyst with IAG. I have another two interviews coming up, one with Southern Cross and the other with Vero Insurance, the jobs I've appiled for are a junoir analyst role and a graduate acturary analyst position.
So this i can help you with since it is specific to what I do. do you have particular questions? or do you just want a general outline of the insurance sector?
For your Southern Cross interview, it is important to know which division you've applied to, Southern Cross health insurance, or Southern Cross travel insurance (lol of course you know) but they are different, health is a non profit organisation, while travel is a profitable organisation.
for specifics of the company, I can get my analyst friend at Southern Cross health to talk to you. An 'analyst' role is very broad. they will range from IT analysts, business analysts, actuarial analysts or anything really... (my friend is an insights analysts, so he does analysis work on customer insights or something i donno). important to know which one you're applying for.
the graduate actuary analyst position would be vero's equivalent of what I am currently doing at IAG. Once again actuarial analyst position can be broad. there are many different kinds of actuaries, which are not limited to insurance. in general insurance however, there are usually two:
Valuation Actuaries
Reserves are important to the long-term financial health of a company. Because
insurance companies are dealing with events that are uncertain in time and amount,
they must put aside what they consider to be the most likely amount of money they
will need to pay future claims and expenses, and then put aside a little more, just
Section 1.1 Professional Options 3
in case. The role of valuation actuaries is to determine the appropriate "just a Little
more" and validate the expected number of claims, which should be what was
taken into account when setting the price of the insurance. Valuation actuaries
also certify the reserves to government agencies.
Pricing Actuaries
Pricing actuaries are responsible for determining how much money a company is
likely to make on a product. A product can be life insurance, which
pays an agreed-upon sum to your beneficiary when you die, an annuity,
which pays an agreed-upon sum every month as long as you live, or some form
of health insurance, which covers the costs of medical care not paid for by
a government plan, for example, dental and drug expenses. Pricing actuaries
use the same assumptions as valuation actuaries when calculating the price
of insurance to guarantee consistency and ensure that when valuation actuaries
believe that they are adding a little extra to the reserves, they are really doing
so. Pricing actuaries generally do not certify anything to anyone outside of the
company.
source: Fred E. Szabo, Actuaries' Survival Guide. other types are consulting, pension, and financial actuaries.
I am working in the pricing side, the vero role I suspect might be more towards valuation.
In order to become an actuary (qualified actuary) is a grueling process of around 7 or so years. You are required to pass 16 exams, some of which are 6 hour exams. 2 of which are 9 hour exams, and the pass rate for some of these exams is 30% so most students are guaranteed to fail a few exams. You can actually get a good idea of the type of work an actuary will be involved in by looking through these exam syllabuses . I have yet to sit any exams, but I will be taking my first one in September. Once qualified though you are part of a very small group of people as there are few qualified in the world (our company only has 3)
all this information though probably isnt very helpful for any interview processes, but it's good to have in the back of your mind in case they actually ask, or you are deciding this is the kind of career path you are wanting to.
comany values:
big4 i dont think have any company 'values' but for companies such as southern cross vero and IAG, they may be pretty important, so try to look them up beforehand (the IAG values are real, integrity, achieving, togetherness). I do have a friend in vero who isnt an analyst but I can still ask her for any tips if you like.
I would love to know what sort of things an anayst within the insurance sector will be dealing with, and what do you think of the important qualities the employers are looking for. Do you have any recomemdations on the sort of background research/reading? And how relevant do you think our Engsci knowledge can linked to such analyst roles?
analysts do a very broad range of things, and I think I would find it a bit difficult to explain what my role is. I can tell you what I do day to day, but as a generalisation it's difficult. some of the things I do, categorised:
reporting: these are numerical reports that i produce once a month, that are updated snapshots of how the business is doing in different areas (there are lots of different reports for different people/ business units). I think this will be a very common activity for most actuarial roles
ad hoc reporting: a business request for analysis / reporting on a specific matter. eg a manager wants to know what the loss ratio (this is insurance jargon) of a certain portfolio at this time is. I can collate the data and find out this kind of information.
project work: this of course varies a lot. i am currently in the middle of a couple of projects. when i started working, i did mostly reporting and ad hocs, but now that I am a bit more useful and trained up, this is where most of my time goes. currently i am working on maybe 3 or so projects, 1. building a vehicle claims model (actual pricing work!), + 2 others i help out with.
Overseas such as in Australia, there are specific bachelor of actuarial studies that students study to get jobs as actuarial analysts, however in new zealand there are none, so instead companies go for statistics / maths students. What they should be going after though i think is engineering students, especially those that do operations research, as it is more or less a very related field. engsci build models and so do actuarial analysts. This and the fact that you can pick up programming is very important. my role can actually be very coding heavy as the primary software we use for analysis is SAS, which is code based. SAS will definately be used for vero and southern cross (depending on what kind of 'analyst' you are) and all the big banks use it too. thats not to say you have to be programming all the time, some in my team dont use much coding either. you dont need to know any SAS either, they will train you up (i didnt know when i started either).
The part where I am not confident about myself is I am lacking the commercial background that the other candidates might have. So how did you overcome that problem and shown the employer you are more capable than people who are from a business and commercial background? Personally I think you are incredible to get a job with IAG as we don't have a business degree.
Once again let me reiterate the fact that if you got an interview it means your grades, experiences and qualifications are definitely good enough. if they didnt think your qualifications were appropriate, they would not have offered you an interview in the first place. so dont question that.
secondly, having an engineering degree is quite a benefit, especially as analyst roles. i dont think insurance companies for actuarial analyst roles would actually hire anyone with a business degree, they go for the maths and stats degrees (4 months ago, i actually had to solve an ode!), but since engineering is maths, and engsci especially is maths and stats (op res) plus the benefit of programming, it fits pretty well.
in some interviews where it seemed the interviewers hadnt interviewed many engineers before i sometimes mentioned how most of my engineering friends have all opted to work not as engineers but rather in business/consulting/analysts (which is true) as they are very tech proficient and good at analytics.
anyway, i will follow through on my southern cross friend and ask him to talk to you if you like.
regards,
**
另外的仁兄的节选:
A business analyst can mean various things. As I'm sure you might have googled it, it can be very specific, or a range of broad segments you help out in. There are some business analysts that are specific to projects whilst others are there to maintain/improve the performance of the department.
I personally feel that an Engineering degree would be helpful to an all rounded BA role. Having an Engineering degree shows that you can think in a methodical and logical manner and often businesses will need that skill set.
Actuary and Risk analysts are a bit different. They are more specific to modelling and will likely be heavy excel / sas based roles. A BA could touch on it, but usually it wouldn't unless specified so.
关于电力公司:
Hi Sophia,
How are you? Congrats on finishing all your papers. How does it feel to be free and ready for the world Lol?
It's great that you emailed. In fact you'll be taking over my job as I am leaving Mighty River Power to do a PhD. The job is really great Analyst job for working in Energy Markets. As an Engsci you are more than qualified to do the job. You have SQL skills, VBA skills and the most important of all good foundation in Maths and Stats.
The only question from me that I would ask you is do know much about the electricity market in New Zealand? Because as a Trading Analyst your primary job will be to carry out quantitative and qualitative analysis on New Zealand's Electricity Market to help Engineers, Traders, Hydro Controllers and Operations Managers with Proposals and Decision Making. So having a basic background understanding of the market before you go into the interview would help you get the job. The rest you'll learn on the job and MRP is very accommodating towards learning so they'll send you to all sorts of workshops and courses where you learn more about the electricity markets. Finance stuff isn't hard to pick up. It's basic maths, which us Engscis are confident in.
Some of the daily work I do involves forecasting our future demand, calculating business interruption costs whenever a generation unit is taken out of service, developing and maintaining excel tools for Traders and Hydro Controllers for their daily job. These are really exciting work at most time but sometimes it can be a bit tedious as you can feel like you are just crunching numbers. And you'll have some responsibilities which will be lots of mindless number crunching but they are just your monthly or quarterly forecasting or reporting which happens at once a month.
However there's great potential for you take initiative and get involved in some of the long term projects or work on some of your own ideas. I was involved in River Optimization (an area in now I am going to be doing my PhD on) where I was helping to develop LP and MIP Models that would efficiently generate electricity across all our stations in the Waikato River. I also worked on another project looking at using Dynamic Program and Differential Evolution Algorithm to develop Offers for the electricity market. It was really exciting work and I got to use skills I learned in OR at Encsci.
Working at MRP is fantastic the people are great and really friendly. There's lots of perks like you get extra 5 days of annual leave called My Days and there's quarterly meetings where everyone gets together and we have a day of fun activities and team building. You'll also get to do some travelling around the Waikato and visit the Generation Sites and attend workshops and courses paid by the company.
I would recommend that you go for it and apply. Especially if you are looking towards a career in being an Energy Analyst. You'll be a really strong candidate if you can show that you have a basic understanding of how New Zealands Electricity Market works and if you can show off all your Excel, SQL and Math Modelling skills you learned at Engsci.
Good luck
P.S.
Here are some sites which will be useful to get you introduced to the electricity sector:
www.mightyriver.co.nz
www.em6live.co.nz (realtime state of NZ's electricity Market)
www.systemoperator.co.nz (they are the one who manages the market on daily basis)
www.transpower.co.nz (manages NZ's transmission grid)
www.ea.govt.nz (regulating body of the market)
http://www.med.govt.nz/sectors-industries/energy/electricity (ministry of economic development, looks at the long term view of the market)
Regards
**
On 01/25/13 2:11 AM, Sophia Wang wrote:
--------------------
Hi **,
I hope you enjoy your current job as an analyst with Mighty River Power.
I have recently finished all my papers (finally :P) and I am looking for a job now. I've been working for AWT Water limited for the last 3 months on leakage detection with processing time series data and SQL database.
I wish to apply for the Mighty River Power analyst roles but I am not sure what type of jobs it is involved and whether I can do them or not. I feel that most analyst job they would require some business knowledge so I fell disavantaged because we are engineers. Would it be possible for you to share you experience with me?
It would be great if you can get back to me.
Cheers,
Sophia
关于保险:
Hi Sophia,
Sorry for the late reply, I have been really busy with the move back up to Auckland and starting my new job.
My role at ACC was at a junior level. I started off as a graduate. Note however that they have just recently gone through a restructure (as I was leaving) so I am not too sure what sort of work the new actuarial analyst they are looking for will be doing. If I am not mistaken, they are interested in hearing from people of all levels.
The work I did generally relates to general insurance, not a lot on health insurance. I did a variety of work which I really liked - such as updating processes on a monthly basis based on economic changes, doing lots of statistical/cost and benefit/actuarial analysis and occasionally developing some models. Having a commercial background is useful for the exams and understanding some parts of the work we do but its not really required. Most people in the team don't have commerce background.
ACC is a crown entity (no fault accident compensation scheme) so it operates differently to other insurers in NZ. So I am not too sure if reading up on insurance policies would be relevant. However they may help your understanding about general insurance claims.
I hope this helps. Let me know if you have more questions.
Regards,
**
关于Southern Cross:
As a non-profit organisation, Southern Cross is very much focused on doing right by our members, both in terms of how we underwrite our policies as well as ensuring their general health and well being. You'll find that out marketing and promotions focus on promoting healthy living as opposed to our products/services and this reflects our non profit status.
The overall vision of the company is "to increase the health and well being of our members and New Zealanders as a whole."
We have four main ideas we focus on within the company to achieve our vision:
Bigger, Better, Brighter and Always
Bigger, better and always is quite self explanatory.
Brighter means that what we do should outshine our competitors with a focus on providing greater service and empathy at all levels of interaction with our members. All money that is made goes straight back into paying claims and reducing premiums and allows us to focus on what is important: improving the health of our members so yet don't need to claim in the first place!
As far as the role is concerned, as an analyst, you'll likely be focused on identifying pitfalls in your given department through the observation of trends and from there, utilise reporting and dash oars techniques to present it. Whilst I can't specifically confirm what your role will entail, it will most likely involve identifying data sources throughout the business and mining that data to produce meaningful information to justify solutions and/or patterns you'll observe.
Insurance as an industry is quite tricky to explain. You know Southern Cross is a NPO already so we operate with a focus on our members. It's quite a big thing at our company and we're VERY proud of our not for profit standing.
As far as models, this will vary from project to project that you'll likely work on. Unfortunately your department will undoubtedly use different model if techniques to what I use in the customer experience department but I would focus on trying to give examples which highlights your attention to detail, creative ways of sourcing and utilising data and effective ways to convert and present that data into useful information. If you have any examples from any Uni projects or previous work experience that will help.
Try to be prepared for the interview by having examples ready for the questions they are likely to ask. It sounds like you've had a lot of interviews so I'm guessing you'll know what to expect from the generic questions they'll be asking. Make sure to emphasise that you're a team player and am not afraid to approach others when required. Proactivity is hugely sought after as well and if you can convey that in your interview, it'll stand you in good stead.
That's all I can think of for now, but if there's anything you'd like me to go into more detail on, feel free to ask!
Good luck Sophia!
Regards,
** |
发表于 2013-9-24 00:51:15
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