Center

Janurary

2？？？

鬼武魂

肯定会影响的，戴耳机听歌都会有影响

Janurary

我想问问各位的意见。 I have been offered a call center job.
Pro:
Good environment
Valuable training and experience
Great company culture
Con:
12 months contract
less than 40000 pay
And I am worried about hearing damage

What do you think? I need some hear others' thoughts before I accept the offer or not.

想个名字真头疼

累还是小事关键是很多时候要当受气包~
可以帮助你练就一个强大的内心！

鼻屎

本人做过3年半的 call centre, 听力到是不会怎么damange, 嗓子到痛的不行, 气也没少手, CALL CENTRE就是用来跳槽累计经验用的.

dfatsun

我做过快2年的customer service，听力没有影响。应该是看音量设置，有的人喜欢调的很大声久了肯定会有影响。
受气是肯定会有的，服务行业或多或少都会遇到极品客人。

masterq

Janurary 发表于 2013-3-25 12:28
我想问问各位的意见。 I have been offered a call center job.
Pro:
Good environment

I have 1 year worth of experience working at a call centre of doing customer service work many years ago. On average, I had about 250 calls per day excluding any e-mail I receive.

One person cannot do this job alone forever in my opinion. You must listen to many complaints throughout the day, it mentally strains you.

I also think 40000 is quite acceptable for this kind of job.

cynoshello

我自己是不愿意做，我office旁边就是call centre，平均turn over是9个月（也就是说平均干9个月就走人或者内部转职），成天招人。压力很大，连上厕所都要计时。

zhangjie1201

我做过保险公司call center。觉得还好吧。就是忙点。不过如果想进这行还是比较好的踏脚石。可以换其他内部工作。一般别的部门都找有经验的

masterq

cynoshello 发表于 2013-3-25 22:51
我自己是不愿意做，我office旁边就是call centre，平均turn over是9个月（也就是说平均干9个月就走人或者内 ...

以前我做customer service的時候,頭頂就是一部連電腦的50吋大電視,程式上會顯示有多少人在線上等,等多少秒,每個人每天接多少個call,每個call多長時間,所幸的是,我接電話是最多的,最懶最蠢就是一些白鬼,老是到外面抽煙,吹水,很少坐下來听電話,老是磨洋工,幸好我做了大半年,調到第二個部門,再也不用接電話了.

Janurary

zhangjie1201 发表于 2013-3-25 22:46
我做过保险公司call center。觉得还好吧。就是忙点。不过如果想进这行还是比较好的踏脚石。可以换其他内部工 ...

请问能形容下具体情况吗？比如会不会用到很多数学之类的？ 对于保险，我完全是新手了。

bi5m

in terms of career path, do you know what you are interested in at the moment? What you want to do for a career or still searching?

if you are still trying to work it out, you should just take the job first, $$$ aside, it gives you the valuable experience that will be helpful for seeking your next role. As all employers look for some sort of experience.

Be open minded as you may discover that industry is interesting and you want to continue on or may be it's not for you and you want to look for something else but at least there will be good progress.

People (those that want to move up) usually last around a year or two in a call center role, it is your job to upskill yourself during the year and work towards what you want to do next. You will need to arm yourself with skills and knowledge that enable your employer/potential employers to distinguish you from the rest of the employees/candidates.

I worked on an ISP helpdesk for 18 months quite a few years back. Hope this help. :)

And also, my hearing is just fine. :)

zhangjie1201

Janurary 发表于 2013-3-26 01:04
请问能形容下具体情况吗？比如会不会用到很多数学之类的？ 对于保险，我完全是新手了。

完全用不到数学。哈哈。是有系统显示多少人在线。你接了多少电话。但是也是有时间给你做process的。（不忙的话）。一般manager和team leader 会监督繁忙状态。 我那时大概每天五六十个电话吧。觉得还是很能学东西的。我们是什么都做的。简单的像设密码啦。烦点的就是underwritting咯

想个名字真头疼

楼主都有五六年工作经验了而且都是PRODUCT MANAGER了怎么还要从CALL CENTER 开始做起呢？是想从此涉足保险行业么？

DDWW

工作５，６年，现在转行才３２k一年？敢问LZ之前行业的收入有多少？
如果是我，我不做。

Janurary

想个名字真头疼 发表于 2013-3-26 10:32
楼主都有五六年工作经验了而且都是PRODUCT MANAGER了怎么还要从CALL CENTER 开始做起呢？是想从此涉足保险行 ...

的确是转行了。所以我也能接受重头再来。我还回学校读书充电，想找一份business administration related的工作，不像以前那么压力大，打算稳定点，然后考虑其他事情。但是保险这行真是误打误撞给我面试机会的。我现在在犹豫，因为不是我本来转的那行。我个人是比较倾向于administrator之类的。

Janurary

DDWW 发表于 2013-3-26 10:52
工作５，６年，现在转行才３２k一年？敢问LZ之前行业的收入有多少？
如果是我，我不做。

之前到过45,000，但是压力太大，最主要是公司的management制度到后来几乎是毫无communication可言，自己做地也是非常地不开心。最主要的是我之前的那个行业说实话前景不大了，已经开始衰落了。所以决定转行后就不想再浪费时间在前景不明朗的一些职位上了。这可能跟刚刚毕业的想法不太一样。

DDWW

Janurary 发表于 2013-3-26 18:50
之前到过45,000，但是压力太大，最主要是公司的management制度到后来几乎是毫无communication可言，自己做 ...

我个人认为促使跳槽的原因只有两个：个人发展和提高工资。
call centre对你未来的发展有帮助吗？它的工资３万多是full time的年薪吗？