Between the 10th and 27th of April you may have been affected by an issue where our systems reported you as having used more data than you actually had.
As a result you may have incorrectly received an email during this time saying you were near or at your data allowance limit and then purchased an additional data block.
Because of this we have removed the charge for the one-off Double Your Data block that you added to your account.
This deferred invoice amount has been removed in our system so you will not be charged for it on your next invoice.
If you purchased a Double Your Data block prior to the 10th then this will appear on your May bill as per normal.
We apologise for any inconvenience or confusion that this may have caused.
