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升级 27% - UID
- 37287
- 热情
- 4540
- 人气
- 6117
- 主题
- 4
- 帖子
- 1914
- 精华
- 2
- 积分
- 6350
- 阅读权限
- 30
- 注册时间
- 2003-11-7
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你把下面的JOB DESCRIPTION一条一条的解释给你的CO。来证明为什么你的工作是SKILL的。解释的时候能附加和客户联系的EMAIL啊,签的协议什么的就最好了。
149212 CUSTOMER SERVICE MANAGER
Alternative Titles:
Client Service Manager
Service Manager
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
ensuring operational efficiency within a call centre
providing direction and feedback to team members and assisting with recruitment
managing, motivating and developing staff providing customer services
planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
liaising with other organisational units, service agents and customers to identify and respond to customer expectations
may work in a call centre |
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