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本帖最后由 birdybirdy 于 2016-5-4 15:43 编辑
钱打过去了,就再也没消息了。
在trademe的网站上找来找去,找不到一点能够维护买家权益的地方,连个投诉的地方都没有。
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13.3.2016 更新:在trademe客服的帮助下,在网站上找到了投诉的的地方:http://www.trademe.co.nz/help/17 ... ds-or-service?h=179,请看最下面:“Filing a non-delivery report ”。
现在的状态是:Filing a non-delivery report
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19.3.2016 更新: 在trademe客服的帮助之下,今天收到卖家寄来的货物了,看来投诉还是有效的!!
客服的回信全文如下:
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Hi xxx,
Your complaint about the listing 8gb DDR3 1600mhz RAM (reference Pxxxxxx), Report number #xxxxx has now been closed. This is because you have either confirmed to us that the matter is resolved, or because we have received no response from you.
If you wish to re-open your complaint, please let us know by clicking here: http://www.trademe.co.nz/complaints?report_id=xxxx
While you can’t reply to this email, if you do have any questions or concerns about this process you can call our helpful Site Policing team on 0800 334 332.
Regards,
AJ
Trade Me Support
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至此,事件圆满结束。无良卖家得了个差评,我得到了我该得的货物。感谢trademe客服,感谢主感谢上苍感谢CCAV感谢大家的观看。。。。
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以后大家在trademe上买东西一定要小心。
网上找到这篇文章,大家参考下。
My TradeMe or other online purchase has gone bad. What can I do?
It is most annoying when the bubble of excitement of winning an online auction, sorting out the payment and delivery is burst when the item finally arrives. What can I do? What is my recourse?
The first action should be to read this entire article, then your second action should be a communication to the seller. A phone call is preferable to an email however this is not always possible. If you do have a contact number and get to talk to the seller tell them what your issue is and what you would like them to do about it. If they can't accommodate your request then ask them what are they prepared to do to rectify the situation. Don't get all heated and aggressive on the phone as this will only hinder your chances of a successful negotiation to a resolution. Should you not be able to get a satisfactory result then you have a number of options. This is mostly dependent upon the amount of dollars you are talking about.
If the dispute is only a couple of hundred dollars or less then the most cost effective action is to write off your loss and chalk it down to a life experience. (FML!!!) You can give the seller bad feedback, however that will most certainly result in them giving you the same. Any other form of action will more likely cost you more than your original purchase.
For dollar amounts greater than a few hundred dollars and below $15,000 there is the Disputes Tribunal. You will need to have the sellers legal name or name of the company that set up the auction. You will also need a physical address for the Disputes Tribunal to serve the legal papers. If you can not get these two items then the Disputes Tribunal will not accept your application. Due to the nature of our work we can not represent any person at a Disputes Tribunal hearing because lawyers and professional advocates are not permitted to do so by law, however we can prepare your case or application for you. We have a fixed fee of $975.00 for this service. The way it works is that you send us copies of all your paperwork for us to review and we then discuss it in a phone call. We prepare a draft application and go over this with you. More often than not this will give cause for you to provide us with some more information. The finished application is sent to you for you to then lodge with your local Disputes Tribunal. You then attend the hearing presenting the material we have prepared for you.
For dollar amounts greater than $15,000 then you can either commence civil proceedings through our courts system (rather expensive) or contact us to try any resolve the dispute through mediation.
www.mediate.co.nz/trademe
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