Samsung Customer Service Plaza – Logistics Coordinator Wanted

jack_kim

Title: Samsung Customer Service Plaza – Logistics Coordinator Wanted



We are an Authorised Samsung Service Centre located in Albany, Auckland. Our service centre is a dedicated repairer of Samsung products including Mobile Phones, Tablets, Washing Machines, Refrigerators, Televisions and more.



We are currently in need of a hard-working and diligent Logistics Coordinator who is willing to go the extra mile to add value to our organisation. In this role, you will be expected to provide effective, efficient and professional service to our customers at all times.



A successful applicant will possess:



·         Excellent verbal and written communication skills in English.
·         A strong customer satisfaction focus.
·         Strong sense of integrity & loyalty.
·         Strong work ethic and self-discipline to manage escalations to resolution.
·         The ability to multi-task and work under pressure to very tight timelines
·         The ability to work effectively with all levels of the organization.
·         The ability to manage difficult customers.
·         Willingness & eagerness to learn.
·         Resilience, Dedication, Flexibility and Attention to Detail,


This position will be responsible for the following tasks:



·         Booking inbound service orders and arranging dispatch for outbound items.
·         Handling logistics-related inquiries both inbound and outbound and following up when required.
·         Liaising with other departments and our courier service provider to ensure our service process runs smoothly.
·         Organizing the transfer of products within the organization in an efficient manner.
·         Checking the condition of the products both inbound and outbound and updating our system records based on the paperwork in a timely manner.


Previous experience in a data entry or warehousing role and having knowledge of Samsung products will be an advantage.



In return for your skills & experience, you will gain valuable experience and become part of an organisation that delivers innovative and performance driven solutions that can provide genuine opportunities for growth and development of your career.



If you are interested in applying for this position
, please send your CV to recruits@sscnz.co.nz.



Applicants for this position should have NZ residency or a valid NZ work visa.