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|
| 公司名称: |
Alpers Lodge Ltd |
| 工作地点: |
奥克兰市中心 |
| 职位: |
Assistant Night Manager |
| 薪金: |
高于新西兰法定最低工资 |
| 工作性质: |
兼职 |
| 工作时间: |
3PM-10PM + Night Duty |
| 联系电话: |
0211727766 |
| 微信: |
|
| 电子邮件: |
eric@alperslodge.co.nz |
本帖最后由 fan0312 于 2024-1-22 15:47 编辑
We are looking for a FULL TIME (25HOURS+) Assistant Night Manager- Front Office serve as our guests’ first point of contact and manage all aspects of their accommodation.
Key responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about
payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information such as available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
+- Welcoming late arrivals;
- Safety and security of building;
- Dealing with any guest concerns that may arise.
Requirements:
Work experience as a Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking.com.
Customer service attitude
Excellent communication and organizational skills
Degree in hospitality management is a plus
On site staff quarters accommodation available
请致电或者短信 Eric 0211727766 短信必复 |
|
发表于 2022-5-10 11:44:42
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