更新，Vodafone说“给你的解决方法就一个，交钱！！”

mooturechen

匿名者 发表于 2014-1-6 20:28
打电话的时候我说了没有paperwork 他们说你都已经用了我们的服务了所以就算合同已经生效了。

complain to the higher level

mooturechen 发表于 2014-1-6 20:32
complain to the higher level

现在哪头都不搭理我，不知道上哪找higher level啊

网络毛毛虫

panadol77 发表于 2014-1-7 10:30
就是用手机打的啊！今早又没有网络 继续打 继续无人接听 听音乐

那估计真的是人手 不够

网络毛毛虫

panadol77 发表于 2014-1-7 10:33
RECEPTION服务态度真心冷漠 就算接通了 也不耐烦的让你等丢一句我转给其他部门马上挂 是不是现在电信竞争 ...

vodafone  越来月不行了。。。。原来手机还能赚点钱，现在越来越便宜。。。

Scofield

V家宽带前身是IHUG，以乱收费闻名而被收购的

yijian

jue dui bu yong Vodafail

Scofield 发表于 2014-1-7 11:46
V家宽带前身是IHUG，以乱收费闻名而被收购的

我怎么不早点知道这个消息！

Ming68

You should  contact "fair go", they will sort out for you.

markjoe

所以说，不要相信推销员，想要什么，直接网上自己找网站，自己订购。

现在我就想取消这个plan！

DaBigfatLiar

mooturechen 发表于 2014-1-6 20:25
额，木有这种说法额。一般即便是签了paperwork,2周之内都能免费cancel。更别说你这种连paperwork都没有的 ...

no. that's door to door sales act, if he walked into vodafone store, they will not be bind by that.

mooturechen

DaBigfatLiar 发表于 2014-1-8 15:34
no. that's door to door sales act, if he walked into vodafone store, they will not be bind by that ...

thank you for the info

MSM

匿名者 发表于 2014-1-4 22:35
的确当时我什么paper work那种签字都没签，但是他们说你既然用了那就是默认是有合同的了

在新西兰,没合同,没签字,就等于什么都没.....法律只认识黑纸白字. 你给我连线了,我用了,就要交钱?? 我TM上哪知道你给我连的线,也许是你连错家了呢....

cream

去告他们
客服部门经理 X 2 7 7 3 3 5 1 X 3
X = 0

Anonymous

只要自己是对的，请坚持到底。

Pott1

hmmmmm。。 有点意思。sales跟你说SKY是完全免费的？ MY SKY HDI那个15块每个月是免费的， 但是不是完全的SKY，，，这误会有点大。。。

这事情很好解决。。。。打0800438448，，耐心等等，通了之后说你要lodge一个CMT Complaint...然后就等电话吧。。 有专门的人会打给你，你还可以要求是华人打。我知道有一个华人是在vodafone做complaint的。。。

灰色夜宵

不是很确定 但是我的建议是
找Voda 因为店比较大
他如果踢皮球说 是店里的人说的话
你就把这个拍他脸上
45Liability for representations
(1)Where goods assigned or procured to be assigned to the supplier by a person acting in trade (in this section referred to as the dealer) are supplied to a consumer, every representation made to the consumer by the dealer, or anyone acting on behalf of the dealer, in connection with or in the course of negotiations leading to the supply of the goods shall give the consumer—
(a)as against the supplier, subject to section 46, the same rights as the consumer would have had under this Act if the representation had been made by the supplier personally:
(b)as against the dealer who made the representation and any person on whose behalf the dealer was acting in making it, the same rights against any or all of them personally as the consumer would have had under this Act if that person had supplied the goods to the consumer as a result of the negotiations.

按照以上 那店家说的还是你说的没有任何区别然后 如果 Voda说他们自己的规定  那你就说你规定如果和法律抵触 那你的规定就是无效的
No contracting out except for business transactions

• (1)Subject to this section and to sections 40, 41, and 43A, the provisions of this Act shall have effect notwithstanding any provision to the contrary in any agreement.

  
  

看对方怎么应付这？
再来他要问钱 行 如果他在你买之前没和你披露清楚这些钱的话 你就把这个打给他 问他怎么comply了
Add-Ons and Hidden Fees

Businesses must clearly identify the full cost to purchase a product or service upfront, so that consumers can make an informed decision about whether to purchase.

This means clearly specifying all additional costs or charges that a consumer will incur as a result of a purchase, including legal fees, administration charges, on-road costs, postage and packaging, delivery, and essential parts.

Example: A business advertised mobile phones for sale. The price was only available if the purchaser was a new connection to a particular cellular network. There were additional charges for joining and disconnecting from that network that were not identified. The business was convicted and fined.

In the Commerce Commission's view, consumers are entitled to consider that any price quoted for a good or service is the price that they will be asked to pay in order to purchase it.

The Commission considers it best practice for the full price that a consumer has to pay to be clearly specified. It is the initial impression created by an offer that is likely to be important. Any fine print disclosure of additional costs to be paid, or disclosing the true costs of the purchase when a customer is about to make the purchase is unlikely to prevent a breach of the Act.

我行我素我酷

还是感觉楼主沟通有问题， 现在签约的就是这样。。。。之前你自己没有了解清楚。签约不一定paper,连签名都不用都可以， 网上直接就可以开通，打电话也可以直接开通，根本啥都不需要，你只要同意条款，已递交上去，就是开通了，再cancle 肯定扣钱。。。

灰色夜宵 发表于 2014-1-15 15:20
不是很确定 但是我的建议是
找Voda 因为店比较大
他如果踢皮球说 是店里的人说的话

谢谢亲！您说的好详细！我和那边最终沟通是付99的break contract fee