有童鞋Groupy 买了Ocean view 自助餐没?

hungugu

其实这个根groupy没啥大关系，还是因为oceanview太差
pAtrick 发表于 2011-6-8 13:08

我觉得还是难辞其咎的，他们为它打广告、为它卖餐券就应该得确保东西和他们打的广告是一样的 ……假如餐厅是批发商，Groupy这些网站就是retailer。

我在GrabOne还是dailydo退款过，是验光的，有行小字写明必须在他那里配眼镜而且不能带走prescription。我买了才看到就联系退款了……很轻松，没有任何问题。1分钟一个电话搞定。

ilovesoymilk

GROUPY和SPREETS都差，尤其是SPREETS, VOUCHER有时候都没有EMAIL到

fwu027

韩国sb又再放屁了,1个月前我去,他们就没生蚝,也说是有storm.

sb店!!!!!!!!!大家千万别上当!!!!!!!!!!!! 28# hungugu

hungugu

韩国sb又再放屁了,1个月前我去,他们就没生蚝,也说是有storm.

sb店!!!!!!!!!大家千万别上当!!!!!!!!!!!! 28# hungugu
fwu027 发表于 2011-6-8 15:42

假如实在无法退的话，我会去一次……然后留下些证据想commerce commission投诉……

yoursqueenb

in breach of consumer guarantees Act and Fair Trading Act

prettybb

大家要不要联合起来施加点压力啥的。

iris

大家要不要联合起来施加点压力啥的。
prettybb 发表于 2011-6-8 21:16

我还没吃哎，不过如果真的不好，要上fairgo的话算我一个，好歹comlaw也是我major 那

hungugu

我还没吃哎，不过如果真的不好，要上fairgo的话算我一个，好歹comlaw也是我major 那
iris 发表于 2011-6-8 21:50

先請教下，廣告裏寫的不能兌現——這算是違反了什麽法例哪一條？

咏璇

具体应该是发邮件呢？还是打电话呢？有投诉过的人进来说一下啊~~

hungugu

具体应该是发邮件呢？还是打电话呢？有投诉过的人进来说一下啊~~
咏璇 发表于 2011-6-9 00:40

我先打電話，答案是很簡單的一個NO。不可以退……讓我有意見就寫email。寫了email，答案還是NO……

Venox10111

我先打電話，答案是很簡單的一個NO。不可以退……讓我有意見就寫email。寫了email，答案還是NO……
hungugu 发表于 2011-6-9 00:41

我发email 还没回复呢

suchafate

天啊~ 我第一次买groupy的 看完大家的评论 我也好想退哦~ 哭

suchafate

天啊~ 我第一次买groupy的 看完大家的评论 我也好想退哦~ 哭

hotzippo

我买了，晕了...

yykk

我上个周六晚上5：00去的，没有生蚝，其他的觉得都还好了。不过，我走的时候大概是6：20，看到很多很多的人在等。所以建议大家要早点去，去5点的那个时段，人比较少，东西也很多

hungugu

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：


Apologise for the delayed response.

A credit of $48 has been processed and will be available for you tomorrow.

Thanks for using Groupy.

Regards,
Ashwini
The Groupy Team
0800 GROUPY

masterq

46# hungugu

DanniiW

咏璇

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：


Apologise for the delayed response.

A credit of $48 has been processed and will be available for  ...
hungugu 发表于 2011-6-13 17:07

真的假的？他们终于肯给退了？
能不能把你发的email给我看看？多谢~~

prayer914

我也在奋战让他们退VIP的.

hungugu

真的假的？他们终于肯给退了？
能不能把你发的email给我看看？多谢~~
咏璇 发表于 2011-6-13 21:35

他們第一次拒絕我之後，我回復如下……


After contacting several other Ocean View customers （在這裡看的其他回復）, "storm" has always been the excuse for not serving oysters since a month or longer ago. After going through weather records of last week there was NOT a storm that would stop fishing (我在民航業工作，所以相當留意天氣) and oysters from oyster farms had always been readily available on the market.

Groupy's false/misleading advertisement is not acceptable and needs to be stopped. I will have no choice but taking this matter to the Commerce Commission.

Regards,

咏璇

他們第一次拒絕我之後，我回復如下……


After contacting several other Ocean View customers （在這裡看的其他回復）, "storm" has always been the excuse for not serving oysters since a month or long ...
hungugu 发表于 2011-6-13 22:18

多谢！

imimim

我也写封信去试试看，妈的！

suchafate

所以如果没去吃也可以写信要求退款吗？

飛飛天天

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：


Apologise for the delayed response.

A credit of $48 has been processed and will be available for  ...
hungugu 发表于 2011-6-13 17:07

退你是$48 credit 还是钱
印象里他们是应该退钱到你帐户里 而不是他们网站的credit...恩那个CGA里规定的，，，

hungugu

退你是$48 credit 还是钱
印象里他们是应该退钱到你帐户里 而不是他们网站的credit...恩那个CGA里规定的，，，
飛飛天天 发表于 2011-6-15 15:32

email说是credit，没说是钱……我原来也不介意的。不过既然可以退钱当然让它们退钱！
请问CGA上面哪条这样说得呢？我可以拿去"威逼"他们……

找到了，consumer网站上的：
“When you have the right to reject the goods, sellers cannot just offer a credit note. If you want a refund, you are entitled to it - by cash, cheque or credit card charge reversal.”

不过人家可以argue我并非have right to reject，而是人家出于good will给我退的款……

飛飛天天

email说是credit，没说是钱……我原来也不介意的。不过既然可以退钱当然让它们退钱！
请问CGA上面哪条这样说得呢？我可以拿去"威逼"他们……

找到了，consumer网站上的：
“When you have the right to r ...
hungugu 发表于 2011-6-15 17:38

Right to reject 需要Failure of substantial character


    21 Failure of substantial characterFor the purposes of section 18(3), a failure to comply with a guarantee isof a substantial character in any case where---      

(a)  the goods would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure; or     

(b)  the goods depart in 1 or more significant respects from thedescription by which they were supplied or, where they were supplied byreference to a sample or demonstration model, from the sample or demonstrationmodel; or     


(c)  the goods are substantially unfit for a purpose for which goods ofthe type in question are commonly supplied or, where section 8(1) applies, thegoods are unfit for a particular purpose made known to the supplier orrepresented by the supplier to be a purpose for which the goods would be fit,and the goods cannot easily and within a reasonable time be remediedto make them fit for such purpose; or     


(d)  the goods are not of acceptable quality within the meaning of section 7 because they are unsafe.

符合A和B吧 就有RIGHT TO REJECT

飛飛天天

8 Options against suppliers where goods do not comply with guarantees
(1) Where a consumer has a right of redress against the supplier in accordance with this Part in respect of the failure of any goods to comply with a guarantee, the consumer may exercise the following remedies.
(2) Where the failure can be remedied, the consumer may—
(a) require the supplier to remedy the failure within a reasonable time in accordance with section 19:
(b) where a supplier who has been required to remedy a failure refuses or neglects to do so, or does not succeed in doing so within a reasonable time,—
(i) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or
(ii) subject to section 20, reject the goods in accordance with section 22.
(3) Where the failure cannot be remedied or is of a substantial character within the meaning of section 21, the consumer may—
(a) subject to section 20, reject the goods in accordance with section 22; or
(b) obtain from the supplier damages in compensation for any reduction in value of the goods below the price paid or payable by the consumer for the goods.
(4) In addition to the remedies set out in subsection (2) and subsection (3), the consumer may obtain from the supplier damages for any loss or damage to the consumer resulting from the failure (other than loss or damage through reduction in value of the goods) which was reasonably foreseeable as liable to result from the failure.
Compare: Consumer Products Warranties Act 1977 s 20(1) (Saskatchewan)

prayer914

VIP说让我免费再去吃一次...................继续斗争中.....