- UID
- 133050
- 热情
- 3665
- 人气
- 4984
- 主题
- 146
- 帖子
- 6454
- 精华
- 10
- 积分
- 7668
- 分享
- 0
- 记录
- 0
- 相册
- 2
- 好友
- 28
- 日志
- 0
- 在线时间
- 2304 小时
- 注册时间
- 2007-12-12
- 阅读权限
- 30
- 最后登录
- 2024-7-5
 
升级    53.36% - UID
- 133050
- 热情
- 3665
- 人气
- 4984
- 主题
- 146
- 帖子
- 6454
- 精华
- 10
- 积分
- 7668
- 阅读权限
- 30
- 注册时间
- 2007-12-12
|
46# jjochn
" H! P9 o' `) R! P- L: t e' X \$ w/ C" [
其實我已經寫信給他的經理了。大家看看這樣寫怎麼樣吧。我覺得還算寫的挺詳細了。
3 J3 R9 h/ Q1 A- B- j
) g1 i: _2 v- Q2 j% R/ `' sMs Kirkby
; {1 D# ?4 g6 v- p* d: M( V8 ], q `
/ m" K1 U. q" O1 ^6 g. DHow are you? My name is Dora, you might have heard of the incident happened on Wednesday (16th March ,2011)regarding to my dog Martine. I am writing this to inform you what had happened on Wednesday between your staff member and me. . A9 K" H! [& S0 `0 B
I booked Martin in for de-sexing on Wednesday. We arrived at the clinic about 9Am. Gail asked me to sign for the permission form. And I also asked Gail if she could give me a statement about Martin so I could go to the Waitakere City Council to register him. She was very kind and helpful, and printed out a clinic appointment history for me. I left the clinic around 915AM. Just before I got to the council, Gail called me again to ask if Martin would need to inject a microchip. I explained to her Martin already had one on him. Gail said that was fine so she hung up. / i" s/ \* [8 _: Q. T
0 q/ l1 f* f# o1 m9 Z; e i
When I realized I need Martin’s microchip number for registration, I called your clinic again. Gail helped me to scan Martin but she could not find a functioning microchip on him. I said to her that Martin definitely had one microchip on him. Gail told me sometimes maybe the microchip has some malfunctions, she asked me if I would want to microchip Martin in your clinic again. I said I would deal with Animal Welfare where I did microchip for Martin last October. Gail said that’s fine, then she hung up.
# ^% ^. r8 ^* I, A9 v" _6 ? 0 M+ X. i( {/ n' k2 z4 l; f1 Z7 w( s
After I got home, I contacted Animal Welfare (Concourse Ave, Henderson). They suggested Martin to come back and check the microchip, if it had malfunctioned, they would do another one for him for free. 9 T9 z6 ]. u0 r, I) H/ a% f g
9 [9 U0 _. T: z% Q- r' E2 zGail asked me to attend any calls between 11 Am to 1Pm just to in case of any emergencies of Martin. I received a call from her at 12:10PM. She said Martin had a overdue vaccination, wondered if I want to complete it today. I said I would do it next time, and I told her about the response from Animal Welfare so we don’t need the microchip today.
( ?& z5 j7 J) F
, w2 Z1 ]. f! U9 s4 Z- R3 ^) N9 K6 _* @Around 12:25PM, Aaron called me and asked me if Martin needed another microchip. I explained to him I already registered Martin with the council and Animal Welfare would do the microchip for Martin. I think Aaron and I had some problem during this communication. He thought Martin needed another microchip somehow.
- ]3 B \& x9 A" V9 b% H- ?7 f+ D" U 5 M+ [3 K8 F5 d9 [% `: R d
When I went to the clinic to pick Martin up at 5PM, Aaron informed me he had microchipped Martin and I need to pay for the fee. To be frankly, I was not happy and did not understand. I have already told the clinic 3 times not to microchip Martin, but Martin still been microchipped. Aaron insisted to ask me to pay for the service because he said I AGREED to pay for this, which I did not! It was about 525PM, one pet owner came because her dog jumped out of the window and got hurt. Aaron went in to help and I have been very patient, waited for about 30 minutes. Again few more customers came in to collect their pets or shop for some pet food. I sat on the chair and waited until the customers gone. 3 w) n1 Z6 X: V/ P! \, J: [
$ [) _) x: @( A) G( e% Z
About 6:05, Aaron came out and explained I need to pay for the full amount because he has no admin authority to modify the bill. I require speaking with the manager and solving this problem on spot because I don’t want to involve your time and human resource to solve this mistake. Especially if I need to deal with both of you and Animal Welfare for refund, that would be too much trouble for me. At 6:10PM, a lady came in with her pet (or maybe she found the lost thing somewhere), I stopped the conversation to let Aaron to service this lady. I don’t know how but this lady seemed to think she could solve the problem and stood next to Aaron and gave me a lesson. I was put in a situation to be judged.
. P7 }0 W& C. M# h2 D! y- X2 M
5 n' m& W* l( h# Y/ `! P2 P( vI do not think it was ethical for Aaron to discuss the customer’s privacy to another customer, and my feeling was strongly hurt by forcing to pay for the service I did not require. Although the lady threw $49.50 cash to pay for Martin’s microchip and Aaron was happy because someone has paid for his mistake. I do think it is necessary for you to know I have not heard of any apologies from Aaron for his mistake. 3 C5 M3 X T# p7 }+ L) X b1 r
; `* m+ k& E% q3 `
Martin is recovering very well and his stitches look very neat. Aaron is a good vet but I sincerely hope he can improve upon his communication skills and listen to the customers. I respect his value to your organization and his profession. However the unhappy experience has already gave me a bad impression. I am expecting a reply from you or I will contact the head office for a proper answer.
& L+ \6 |* d) } v. |9 s
5 c8 {- Y! W+ bThank you very much for your time. And looking forward to hear from you.. A6 Z/ G1 s: p6 l9 U- p
G9 Q4 T2 i9 D x9 Y% F
Regards,( M; A1 {5 t$ P, n
; R6 D6 e9 w# }# ^- eDora |
|
发表于 2011-3-17 20:47:34
各位都是好人，太謝謝你們了！其實我已經不氣了，出來混社會，不能一經歷點什麽挫折就把EQ賠進去。我經常覺得，如果我和別人之間有矛盾，就更應該看看自己的問題。因為看見別人的問題容易，看見自己的問題難。我處理事情就是3點：據理力爭，冷靜處理，結局圓滿。就算結局是自己吃點委屈也無所謂，只要把事情能漂亮的解決掉，我就很開心了。$ C" i- C% f P4 s# M/ b M
