Telecom Big Time 挂了，Plan 取消了, 收到改plan的信了...

金牌卧底

http://www.stuff.co.nz/business/industries/telecoms-it-media/3716861/Vampires-thwart-Telecom-all-you-can-eat-plan


Telecom will stop signing up Big Time customers today and will contact people who are on the plan over the next two months, to move them on to other plans.


有点骗钱的感觉

Important news about the Big Time Broadband plan Hi Shuai Ge, Youmay have heard that the Big Time Broadband plan is coming to an end.The decision was not made lightly and we're sorry that we cannotcontinue to provide a plan with no monthly data allowance.  However,the ongoing traffic management challenges involved with maintaining aninnovative plan like Big Time have now made it unsustainable. Tominimise the inconvenience, all Big Time customers will be recommendedsuitable broadband plans based on their recent broadband usage. We'llbe sending a letter in the coming weeks setting out your options,including what you need to do if you choose to disconnect yourbroadband. Yours sincerely Ralph Brayham Director of Home Telecom

Telecom will axe its "Big Time" internet plan which lets customers download as much as they are able for $69.95 a month.

Tens of thousands of customers signed up to the plan after it was launched in July, but complaints have grown about poor performance.

Telecom homes services director Ralph Brayham blamed a minority of customers who had their foot to the floor downloading thousands of movies a month, each generating "terabytes" of traffic.

Being the only internet provider offering uncapped internet plans, it had ended up with "all the vampires", he said.

Telecom reserved the right to manage Big Time traffic to de-prioritise the sharing of music and movies through "peer-to-peer" file sharing sites.

That should have ensured there was enough capacity for all Big Time customers to get a good service surfing the web and accessing email. Mr Brayham said that was easy in the beginning, but some customers began using software to stay a step ahead of tools Telecom used to ration file sharing.

"It leads to a poor customer experience if we keep playing chicken and egg with these guys. It has become very difficult for us to manage the traffic in a way that provides the right customer experience as well as being an economically viable product for us."

Telecom will stop signing up Big Time customers today and will contact people who are on the plan over the next two months, to move them on to other plans.

Telecom offers one costing $69.95 a month with a 20 gigabyte traffic cap which Mr Brayham said would suit many Big Time customers.

The other option was its "Pro" plan costing $89.95 a month that has a 40 gigabyte traffic cap.

Charges for extra data on the Pro plan have been cut from $20 to $2 a gigabyte to make it more attractive for heavy users. All the plans cost $10 less if customers have their toll calls with Telecom.

When Telecom launched Big Time it said it had done so to provide certainty to customers such as families and flatters sharing a broadband connection, who could find data caps hard to manage. Mr Brayham said he was disappointed Big Time had not worked out.

Telecommunications Users Association chief executive Ernie Newman said he sympathised with Telecom but was also disappointed.

"If you are the only restaurant in town with an `all you can eat' menu, you are going to attract the big eaters."

Mr Newman said it showed the Government was on the right track with its proposed investment in fibre-optic cable "so we can look forward to a time when bandwidth ceases to be a constraint".

taomibaobao

是噢。。。
幸亏没加入


R..你惨了。。

腿毛菲菲

还好没加入。。。。。

luanluan

日

茸茸

oh, no
My PPS  

la_ka

真***悲剧～～～刚转到BIG TIME,,日～～～～～～FUK 泰利康！！！

feixiang

哈哈

终于重复了 GO LARGE的后尘

CG.yin

20G, $69.95 that cost is higher than Vodafone....

浅浅@新雅痞主义

I will change my supplier once i receive any notice from Telecom

ashley84624

telecom行不行了啊。。。。:dizzy:

tensionJimmy

这样说来。。。签两年合约的话。。。TELECOM 算违约了啊。。。。

ID就是个符号

吼吼，vector 光纤专线，20Mbps不限流量，400块钱一个月

浅浅@新雅痞主义

I am waiting to see how Telecom to deal with the situation.

ID就是个符号

I am waiting to see how Telecom to deal with the situation.
浅浅@新雅痞主义 发表于 2010/5/20 11:23

人家 XT 都能厚着脸皮熬过来，还对付不了一个big time？

luanluan

From Telecom Help Centre..

What has happened to the Big Time broadband plan?

We're sorry, Telecom's Big Time broadband plan was removed from our broadband line-up on the 20th of May 2010.Although we would have liked to continue providing this option for customers, there are a number of challenges to delivering a plan with no set monthly data allowance. The management of traffic on the plan has become particularly difficult, meaning Big Time has been removed from sale.

I'm a Big Time customer - when will I find out more?

We are conscious we have a number of customers who are on the Big Time plan. You will receive a letter from us in the coming months with your options and giving you advanced notice before we need to move you to another broadband plan.If you would like to make a change of plan today, or disconnect your broadband service, we recommend you call us on 0800 22 55 98 to discuss your options. Otherwise you can remain on the Big Time plan until you receive our letter explaining your options.

judyzhu81

我刚刚转过去一个星期。。。有没有搞错？？？？？？？？

悠幽百合

damn, PPS ahhhhhhhhhhhhhh

ctkhai

真不明白他们怎么搞的， 国内也一堆人在下载， 没听电讯公司说负荷不了啊， 国内人口是这里的好几倍呢， 他们就这技术还厚着脸皮说是下载的人太多啊。。。 垃圾

taomibaobao

我本来就知道他们撑不下去

BabyG

他們這樣算违约吧。。。

還好當初換了vodafone的。。-_-

比熊军团

I use worldnet,always use worldnet

taomibaobao

他們這樣算违约吧。。。

還好當初換了vodafone的。。-_-
BabyG 发表于 2010-5-20 12:32

他们算违约
所以别人去别的isp应该也不罚钱的

bunnylover

还好用的是x-net~~~

taomibaobao

还好用的是x-net~~~
bunnylover 发表于 2010-5-20 12:42

我以前也是用xnet的

一念清净

非主流小isp的飘过 {:7_346:}

pAtrick

真不明白他们怎么搞的， 国内也一堆人在下载， 没听电讯公司说负荷不了啊， 国内人口是这里的好几倍呢， 他们就这技术还厚着脸皮说是下载的人太多啊。。。 垃圾
ctkhai 发表于 2010-5-20 12:28

这里出口流量没国内那么大的。而且因为telecom没有自己的光缆，所以要花钱租别人的。

苹果绿茶

大家一起转去别的公司，我想TELECOM不会小视这部分客户的吧

闲人莫入

telecom sucks

cath

我C A O！！！！！！！！！！！我才刚加入一个多月啊！！！！！！！！！！！！！！！！！！！！

Ivy26

很可惜　．．．．．．．