Our motel is looking for an enthusiastic Assistant Manager to join the Front Office Team, and looking for housekeeping attendants.
Reporting to the Motel Manager, you will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis. This is a hands-on role, covering all areas of Front Office operations as well as overseeing the hotel in the absence of the Front Office Manager.
1. Assistant Manager
Key Responsibilities
• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Maintain effective communication, at all times, among the team
• Complete daily reports for hotel management
• Consistently adhere to all company policies and procedures
• Deal with customer complaints in a professional manner
• Assist in all areas of front office when required
• Report any security issues to the hotel manager immediately
Key Skills and Experience
• Minimum of 2 years proven experience in similar Front Office role within a Hotel environment
• Excellent interpersonal skills, with the ability to communicate at all levels
• Problem solving skills
• Ability to manage and exceed customer service standards
• Self-motivation, initiative and enthusiasm
• Flexibility to work all shifts including nights and weekends
• A high level of personal presentation
• Experience with Opera is essential