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想請問一下,從商店買的全新洗衣機不給退貨該上哪邊去投訴?
買了一台洗衣機,每次洗每次都會把全部的衣服打結打在一起,都已經開始把衣服洗壞了,
我目前是先做最壞打算,想先知道如商家不願負責的時候我該如何維護自己權益,因為在商家自己的網站我有看到以下訊息
Consumers
Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy.
These are called ‘consumer guarantees’, and include the following:
1. a guarantee that the goods are of acceptable quality, such that the goods are:
◾fit for all the purposes for which goods of that type are commonly supplied;
◾free from minor defects;
◾safe ;
◾durable; and;
◾acceptable in appearance and finish;
2. a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
3. a guarantee that the goods correspond with any description with which the goods are supplied; and
4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
很明顯的我這台洗衣機已不符合"fit for all the purposes for which goods of that type are commonly supplied" 除非有人認為洗
衣機的工作是把全部的衣服打結然後把它洗壞掉。
如商家不願意退/換貨的話我是要上法庭嗎? 如是的話是該去哪?
我目前還有想到Fair Go,不曉得這是否會有用?
還望了解的提供一點訊息,畢竟小弟也不是有錢人,洗衣機也不是1.2佰刀的東西。
麻煩了!! 謝謝
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