周3去st lukes mall的telecom的店买手机，那服务真是比吃了苍蝇还恶心！大家耐心点看下写的投诉信！
To whom it may concern:
I wish to make a complaint on the irrefutably revolting customer service I received recently. On Wednesday 5th December 2012, I visited your store at the St. Luke's Mall. I was assisted by Brendon in my purchase of an iPhone 5 handset. As this new device required a nano-sim card, Brendon opened the packaged phone for me to install the required sim card. This was done for me at the store. However when I was given the phone with the sim card installed, I noticed there were two very visible scratches on the phone and as such, I requested a new one. Brendon felt obliged to make the exchange as he had opened the package himself. However, another CSR who was next to him, Emily,declared that no such exchange could take place and that since the sim card had been inserted, the phone was now active, and could only be replaced by sending the device to Apple which would take 10 days. I found this unacceptable as I did not open the phone and the faults before I had left the store so I pressed on for an exchange. Emily who was quite adamant not to hear me out or to understand the situation as it was then suggested that the whole situation was my fault because I had not purchased AppleCare! This infuriated me as I had not even taken the phone out of their store and I was accused of not getting an optional item on the device. I demanded to see the manager and although the manager made the exchange, my concern with the utterly poor customer service was brushed off as the manager preferred to focus on the problem of my phone.
I have recently switched my utilities to telecom devices because of the customer service I received in the past. I have thus far convinced 5 of my friends to make the switch as I did as well. Up until yesterday I was a content customer, but this arrogance and lack of concern for customer service has caused me to reconsider. Customers in the store were even shocked at the treatment I was given. I hope this matter can be dealt with swiftly and effectively because the action of one incompetent, despicably rude customer service representative has the effect on whether customers choose to remain with your company or to switch to a number of other competitors who would be more than willing to treat us with the respect and dignity we deserve.
Sincerely, |
匿名
发表于 2012-12-8 23:11:28
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