"Thank You" China Southern Airline

shaopu

now i understand why the frustration come from, as i am not the only on eexpeirence this!

i booked a ticket in China for flying back to GZ from AKL.. i have been told by local ticketing office that i have to call the GZ office in order to make any change, thanks for the helpless and hopeless online service, and thanks for the freindly operator in AKL office for doing nothing base on their crap and cheap system.
the number i have been given + those number that i can search from the CSS website.. funny is none of these numbers are callable.. sorry, you can call the number and start being charged BUT you would never be able to talk to someone although the website said it is 24/7 service.. you would be diverted to the IVR platform and ask you to choose language which you would never be able to make your selection.. again, this really piss me off given i am working in the telco industry.. and now, i have to ask a friend in China to contact the office in order to make those change.. very internatioal hah... lessone learned. never ever go with this airline even free ticket is given.. and yes, i will add my rating through Trip advisor..

and finally... ^&%^%$^%$^*&*(*()_()_%#$@%$@%$^^*&^(&*

STEVFAN

shaopu 发表于 2012-10-17 12:53
i paid 11000 RMB for a return, is that cheap???

冤大頭。。。。

shaopu

because of thats the only flight from my little town to GZ

dannywii

shaopu 发表于 2012-10-17 12:53
i paid 11000 RMB for a return, is that cheap???

了不起
花这么多钱还买国内航空公司
真的无语了

shaopu

dannywii 发表于 2012-10-17 12:03
一分钱一分货
想买便宜的机票还要抱怨

i paid 11000 RMB for a return, is that cheap???

猪猪不哭

no, the travel agent can change the date for you. at least my one changed for me and charged $30 fee for that which is not too bad... Try again with your agent!

but yeah true it is hard to approach them on the internet and phone, i have to call my mum in China to confirm the change.

dannywii

一分钱一分货
想买便宜的机票还要抱怨

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