Extended Warranty - 你买不买？

NewLynnHse

看了Consumer的报导，这个好像只是花冤枉钱，大家通常买不买？

http://www.consumer.org.nz/news/view/extended-warranty-changes

Bond & Bond and Noel Leeming have changed their extended warranty brochures following a complaint we made to the Commerce Commission.


The brochures implied the stores' extended warranties provided better protection than the Consumer Guarantees Act (CGA). They also claimed the CGA didn't provide cover in many situations, including when products failed from "normal wear and tear". Much of this information was inaccurate.


。。。。。


In most cases, there’s no good reason to buy an extended warranty – you're paying for protection the law already gives you.

iris

觉得电视的要买，冰箱不用
我也是电视用上了，修好了

:TicklyRain:

看情况，修起来贵、短期内不打算换的都会买。

QMNZ

LJCalvin 发表于 2012-9-14 11:12
没有我恨小老鼠选项！！！！！！！！！！！！！！！！！

+1+10+100{:8_475:}

knocknock

买过一次什么用都没有，以后再不买了，听天由命。。。

dannywii

有員工價就買
二三十跟一兩百塊差距是聽大的

catface

不买 有问题找卖家和厂家申诉  说句实话大件花大价钱凭什么加钱买维修 一般至少都要五年 以前上班这种申诉例子很多 还有个冰箱用了快十年机械问题厂家给赔个新的。这是我们的权利 就该争取

一天

:D
实际小宝宝都很可爱的。
不过我女儿真的是太古怪精灵了。。。

naturearia

一天 发表于 2012-9-20 09:53
恩，我也是这么猜的，买东西让打折，死活不打，坑吭哧哧半天，说你要是买Ex Warranty的话，有打折。
一次 ...

你的宝宝好可爱啊

一天

cqy7lvxl 发表于 2012-9-14 13:20
let's put an example on the attachment picutre.

second line Malfunction due to "normal wear & te ...

Well，这个'reasonable'不是我或者商家能单方面决定的，是Tribunal的调解员/法官决定的,

SOME EXAMPLES
Just how long is it reasonable to expect a product to last? A check of the available Disputes Tribunal cases suggests the answer is frequently "longer than the warranty".

The Fridge
Product: A double door fridge and freezer purchased in January 2002 for just under $5,000.
Problem: Stopped working in November 2007. Buyer was charged $842.50 towards repair. Broke again in November 2008 and proved uneconomic to repair.
Warranty: Five years.
Decision: Two major failures within seven years was not good enough. It did not matter that the failures were outside the warranty or that a brochure explained that repair costs were to be shared between the buyer and seller.
Result: Buyer entitled to a new fridge or his money back. But no reimbursement for repair costs because the replacement fridge was better than the original.

The Laptop
Product: Laptop purchased in March 2007.
Problem: Developed a fault in February 2010 and was taken back to the store where it was repaired after about four and a half weeks.
Warranty: Buyer purchased a three-year extended warranty for $300.
Decision: The repair time bordered on unreasonable given that the problem was caused by a known fault with that model of laptop. Retailer had complied with the law but after buying an extended warranty the buyer could have expected better service.
Result: Extended warranty cancelled and the buyer's $300 refunded.

The Chairs
Product: Two recliner chairs purchased in September 2007 for just under $1200.
Problem: By March 2009 the cushioning on both chairs was crooked or indented, one chair had been repaired with replacement foam.
Warranty: Seller argued the warranty for the foam expired after 12 months, and that the buyer caused a problem by always leaning to one side of the chair.
Decision: Lopsided cushioning was unacceptable after eighteen months given the price. Leaning to one side of an armchair was not abnormal or unreasonable.
Result: Buyers entitled to a refund.

The Fridge 2
Product: Fridge freezer purchased in June 2002.
Problem: In August 2009 the fridge stopped working properly. The retailer was out of business.
Warranty: The manufacturer's call centre told the buyer they could not help as the fridge was outside the 12 month manufacturer's warranty. A repair company (charging $125) advised repairs would cost $900 so the buyer got rid of the fridge and bought a new one.
Decision: Seven years was not a reasonable time for a fridge to last before a major component failed.
Result: Buyer awarded $435 compensation for the three years remaining on the reasonable life of fridge plus $125 for the repair quote.

From stuff
http://www.stuff.co.nz/business/ ... extended-warranties

一天

naturearia 发表于 2012-9-14 16:01
刚来时不懂，买过，后来知道他们销售员主要靠这个拿提成之后坚决不买啦。。。
据说卖这个比卖电器的利润高 ...

恩，我也是这么猜的，买东西让打折，死活不打，坑吭哧哧半天，说你要是买Ex Warranty的话，有打折。
一次两次还不知道，次数一多，自然知道这个东西就是没成本的东东（你买不买，他多半还得负责质量），自然有大折扣。

一天

cqy7lvxl 发表于 2012-9-14 12:42
Not agree with some of the comments above. CGA has no clean cut/defination of how long an appliance  ...

这个，太简单了，先修，再让他们付账单，太多太多的案例了。。。

Tribunal 上厅顶多顶多半天，实际上厅时间我也就二十分钟，和保险公司打交道，省了2-3k。你工资多少钱一小时，反正我的时间是没这么值钱。

NewLynnHse

BabyG 发表于 2012-9-17 10:01
一般都是大件的電器才考慮加。。

BTW我頂第4個選項哈哈哈

{:8_483:}{:8_483:}

BabyG

一般都是大件的電器才考慮加。。

BTW我頂第4個選項哈哈哈

Honeycat2002

买过，从没用过

leeliglobal

cqy7lvxl 发表于 2012-9-14 13:20
let's put an example on the attachment picutre.

second line Malfunction due to "normal wear & te ...

记得上课学过case study `reasonable` 是和同类产品比出来的.
比如说你去A家买了个新的冰箱 用了一年就坏了 没有misuse但是市场上冰箱的平均寿命是10年+这个就可以告。。。

关于misuse也是比出来的 很多都是跟Case

miaomeow

不买，读书时候就知道是骗人的

miyukio118899

买过，但是没什么用，以后再也不会买了。

NewLynnHse

季雪儿 发表于 2012-9-14 20:05
爱之深责之切～～～大家都来痛骂你～～

这个我相信。。。所谓“打是亲骂是爱”。。。哈哈

季雪儿

NewLynnHse 发表于 2012-9-14 19:43
不行啦，大家只能爱小老鼠。。。

爱之深责之切～～～大家都来痛骂你～～

NewLynnHse

季雪儿 发表于 2012-9-14 19:27
为什么没有“我爱季雪儿”选项和“我爱米虫宝宝的宝宝”呀

不行啦，大家只能爱小老鼠。。。

季雪儿

为什么没有“我爱季雪儿”选项和“我爱米虫宝宝的宝宝”呀

无过

买不买我是要看东西的...比如笔记本之类的我是不买的，但是洗衣机，冰箱之类的我还是买的...
我买的电视机就用上了，3年后电视机坏了，直接换了个新款的

~CHRISTY~

我的冰箱有買...洗衣機沒買~~

因為冰箱要買EXTENDED WARRANTY只要$50..感覺還可以

naturearia

NewLynnHse 发表于 2012-9-14 16:02
你没有选“我爱小老鼠”啊？

刚看了一下才发现悲催的小老鼠，到现在还木有被爱一下下哦，姐木有办法啦，改不了啦！
下次看到给你颁个奖先。。。

wishjess

cqy7lvxl 发表于 2012-9-14 13:10
Not agree. Have you tried to repair a washing machine or a fridge? A service man will charge call  ...

确实没修过冰箱洗衣机，因为木有坏过，相比之下电子产品坏的很勤。老实说如果那些上了年头的修起来又贵的就直接买新的了。。

NewLynnHse

翻页啦。。。

sunray

大件買一下比較好。我對比過TM上冰箱同型號年份，有加長保修的總是bid得高很多。

NewLynnHse

naturearia 发表于 2012-9-14 16:01
刚来时不懂，买过，后来知道他们销售员主要靠这个拿提成之后坚决不买啦。。。
据说卖这个比卖电器的利润高 ...

你没有选“我爱小老鼠”啊？

naturearia

刚来时不懂，买过，后来知道他们销售员主要靠这个拿提成之后坚决不买啦。。。
据说卖这个比卖电器的利润高的多，就靠这个赚钱。。。