听说这里高手多！

krmstrong

听说这里高手多！

ID就是个符号

蒼楓雁 发表于 2012-4-26 09:35
嗯
不過通常要求之前有call center經驗的優先

我之前有个同事前段时间面试某知名IT大公司技术支持。又是考试又是面试搞了好久。后来公司HR打电话给我聊了reference的话题，然后和那个同事说all good，就等他去上班。

结果没有给offer。。。

原因是谁能下个星期去上班就要谁。

我只能感慨某知名IT大公司已经饥不择食到这种程度了。下个星期就上班那只能招待业的了。

看来现在流行能下个星期上班的优先，其他都是浮云。。。

蒼楓雁

ID就是个符号 发表于 2012-4-26 08:50
难说。。。

我了解到有几个比较大的IT外包公司在把一级支持团队从澳大利亚搬到新西兰来。反正也只是接 ...

嗯
不過通常要求之前有call center經驗的優先

ID就是个符号

蒼楓雁 发表于 2012-4-26 01:56
目前看到的情況
level 1 helpdesk的不怎麼多
大部分都是level 2 然後要求1~2年經驗以上呢

难说。。。

我了解到有几个比较大的IT外包公司在把一级支持团队从澳大利亚搬到新西兰来。反正也只是接接电话、踢踢皮球，哪里便宜就放哪里。

蒼楓雁

目前看到的情況
level 1 helpdesk的不怎麼多
大部分都是level 2 然後要求1~2年經驗以上呢

117wik

krmstrong 发表于 2012-4-25 23:02
Sorry to bother you again, feeling up set right now, my application has been refused by some organ ...

People get turned down for many reasons. It could be because you are asians, it could be because they have received 100+ applications, it could be because they are specifically looking for someone with some industrial experience before.

Either way, there's no point speculating why u didn't get shortlisted or have a chance for interview. Be persistent and have confidence in yourself, if you know your stuff, you will get a job eventually, it's just the matter of time. After i graduated from uni years ago, it took me 6-9 months before i got my first step into the door (IT), and i never looked back since. Keep trying and you will get there eventually. Just be aware that majority of us that are working in IT in NZ now had similar experience, i hope you aren't too disappointed about it and will just keep trying.

Good luck. and i have PM'ed you my email address too.

krmstrong

superlady 发表于 2012-4-24 14:13
We have an exciting new role as Help Desk Technician in our IT Department.  This role will be the fi ...

where is this position? can you give me a link of this? the problem is I dont have that 4 years experience.
Many thanks!

krmstrong

pipi008 发表于 2012-4-25 21:10
支持LZ, 获得这么多的证书相信是花了很多的精力和时间.再要搭上一定的银子...帮你将来的雇主省了很多的$$.  ...

感谢啊！的确花了不少时间，精力和金钱。希望付出有回报咯！

krmstrong

tli004 发表于 2012-4-25 21:45
第二个就不对了。Tie 1 的Help Desk 通常只需要Follow SOP。我第一份工作就是Tie 1 Support，上班以后读了 ...

最近几天被好几家公司拒了，也不知道什么原因，无奈。。。

krmstrong

117wik 发表于 2012-4-25 22:02
I almost don't agree with all your points at all, do you actually work in IT yourself?

1. Being ...

Sorry to bother you again, feeling up set right now, my application has been refused by some organizations...like Lincoln University, they don`t even give me a interview chance, just want to know is there something wrong with my CV? or other reasons? is that possible you can check with my CV?
Many thanks! I believe my skills are enough to fit this role down here. Please enlighten me again.
Thank you so much for your help.

the detail of Service Desk Analyst at Lincoln Uni are here:

As a Service Desk Analyst, you will be involved in a wide variety of tasks including but not limited to;
Rapid response to support requests from teaching staff in lecture theatres
Analysis and diagnosis of software and hardware computing queries
Performing various operational and maintenance tasks
Provision of general IT assistance to staff and students
Assisting with the day-to-day maintenance of computing facilities.
It would be an advantage to have skills and experience in the following: a wide range of application software (Microsoft Office suites), Active Directory systems administration, repair and maintenance of computing hardware, and support tracking and logging systems.

117wik

qaz1234 发表于 2012-4-25 13:11
1. 你自己就是高手了。这么多证书考下来，不容易啊。你需要的只是机遇。

2. help desk 不是入门工作。至 ...

I almost don't agree with all your points at all, do you actually work in IT yourself?

1. Being highly certified doesn't mean the candidate will definitely be good (general comment, not indicating LZ is the case), there are way too many paper certified people out there.

2. Tonnes of helpdesks i dealt with come from none IT background or are fresh graduates. Helpdesk/Tier 1 support is only there to help solve something that's easy and repeatable (e.g. password reset), they are not meant to have the ability to fix every possible faults.

4. All all reasonable size corporate won't go down the path of hiring a none paying volunteer, there are way too many potential issues to deal with (how do u handle conflicts or health and safety issue for someone with no contractual relationship with the company?). Most of the companies i have dealt with would rather just pay someone to do work for them.

pipi008

支持LZ, 获得这么多的证书相信是花了很多的精力和时间.再要搭上一定的银子...帮你将来的雇主省了很多的$$. 希望你能找到一份好工作!

qaz1234

1. 你自己就是高手了。这么多证书考下来，不容易啊。你需要的只是机遇。

2. help desk 不是入门工作。至少我这么认为。做help desk 的至少要有3-5年工作经验，对系统和网络、对本企业/生意所使用的软件，和对职员， 都需要有一定的熟悉和了解，才可能提供支持服务。
见过一些毕业生做help desk 的，对基本故障解决不了，不能给出帮助，职员/用户必然激烈投诉。我认为有经验的 IT 经理会安排有经验的技术骨干去做help desk，否则这个经理会面对很多很多投诉.

3. Network engineer, system admin 不会用没经验的，原因很简单，多数企业/公司已经有 network 、server 存在了，没有的也会雇佣有经验的公司去安装，不会让一个新手去安装。要维护的话，就会用有经验的。

4. 如果你不需要考 job offer 办签证，就考虑做做 志愿者，不要工资，要求无薪实习，就有机会进入企业和一些技术团队，等有1年以上的经验，再找合适的工作，机会就大得多。

117wik

superlady 发表于 2012-4-24 14:13
We have an exciting new role as Help Desk Technician in our IT Department.  This role will be the fi ...

".....Tier 1-2 level with about 4 years practical IT experience......"

wow, helpdesk with 4 years experience?

superlady

怎么就发2 次了。

superlady

We have an exciting new role as Help Desk Technician in our IT Department.  This role will be the first point of contact by providing first level technical software, hardware and network problem resolution service to all users as well as documenting, tracking and monitoring problems to ensure timely resolution.

You will have a tertiary qualification in IT, will ideally be MS MCSE Certified and will be at Tier 1-2 level with about 4 years practical IT experience. Specifically you will be have proven experience in supporting Windows PC-based operating systems and applications running on advanced Microsoft network, including Microsoft Outlook and Office suite, Citrix, MS Project, Lync, SCCM, and SharePoint. Experience will also include modifying computer, user, and group objects in Active Directory, troubleshooting file access and networking issues.



You will be a team player with a great customer service ethic. Your passion for IT will see you keeping up with new technology and applications as you progress your career.

这个是我们单位现在可能还有的空缺，不知道是否适合

gluckdavid

别找help desk 的比较好吧，直接跟客户交谈比较烦

我的小小马甲

John.G 发表于 2012-4-19 22:25  没有工作经验 考一大堆证书没有啥帮助。。。

你这算是什么话？每个人都是从没经验到有经验的。你出生就有经验了？

117wik

it's a technical test, as long as you answer them correctly, i don't think they will pay attention how you answer it (i.e. no need to answer them in formal language or anything)

krmstrong

117wik 发表于 2012-4-19 14:53
you can only ever prepare for those general/softkill type question for interview. For technical qu ...

really appreciate your help, I got an online per employment test this morning, it's all about technical stuff, what kind of language should I use to answer those questions? formal?or my own word? Thanks!

ID就是个符号

krmstrong 发表于 2012-4-20 10:16
我觉得我考的证书里面RHCSA和RHCE最有价值，考试现场搭建服务，搭建对了就通过，参数设错就没分，哪像 ...

应该不多

据我所知小红帽在新西兰用的也不多

不过你有小红帽证书搞VMware技术支持应该会更有基础

krmstrong

ID就是个符号 发表于 2012-4-20 10:03
新西兰也有需要证书的公司

经验可以积累，活干不了可以外包，但证书不是谁都能考得出来的

我觉得我考的证书里面RHCSA和RHCE最有价值，考试现场搭建服务，搭建对了就通过，参数设错就没分，哪像微软都用选择题敷衍了事，新西兰这边有小红帽认证的应该不多吧？

ID就是个符号

John.G 发表于 2012-4-19 22:25
没有工作经验 考一大堆证书没有啥帮助。。。

新西兰也有需要证书的公司

经验可以积累，活干不了可以外包，但证书不是谁都能考得出来的

关键就看你有的是什么证

对真正高薪的产业链上游来说，微软、linux这种烂大街的 post-sale 证书恐怕是完全没有用处的


越往上游走就越能体会到证书的重要性 —— 只要是打工仔，多少会需要点东西来装点门面

蒼楓雁

嗯 這邊還是注重經驗多

blackcoffee

help desk 都是大专毕业的去做，一年也就3万多，根本不需要你这样的人才

John.G

没有工作经验 考一大堆证书没有啥帮助。。。

yellowfishs

如果你的证书是靠题库考来的，那你最好在面试之前好好复习一下相关的内容，因为面试的人会对你的期望很高，问的问题会相对难点；如果你的证书是靠自学考来的，那你就不愁找不到工作。

不过我还是觉得你的ITIL证书有点水分，因为这个证书对于没有工作经验的人来说会有点空

yellowfishs

Flyzgal 发表于 2012-4-19 11:47
我是做database的，MCITP考的是SQL Business Intelligence. 我觉得如果一个公司用MS的话就不太会用Linux。 ...

“我觉得如果一个公司用MS的话就不太会用Linux”，此言差矣，现在大部分enterprise都应用VM，VM本来就是在linux的platform上的。