有童鞋Groupy 买了Ocean view 自助餐没?

Venox10111

现在闹得很厉害, 已经email groupy 退了....

更新投诉
ray05:31 AM on June 08, 2011

The manager of this restaurant is a really cheater and restaurant is not well organised.
I booked a table for 4. Two adults, 5 years old kit and 11 month baby.
He said 5 year old kid is $15 when I booked, but he charged $22.
There were no oysters, meat was very tough so my kid counld't eat and we had to move seats twice.
He led us to seat by window (I didn't ask) and told us that we would have to leave in an hour (what the hell!).
He said that seat is the last booked seat.( I didn't understand what he said. sounds like he didn't even write my booking at all)
Anyway, we had to move seat, but this one was in the asile so people were unable to pass if we put a pram by table, but no where to put.
I had to take a pram because by baby fell asleep on the way. so we have to move again.
I realy don't understand why the manager led us to that table.
NOT RECOMMEND AT ALL.


http://bbs.skykiwi.com/viewthread.php?tid=1683682&extra=page%3D1
主页里也有投诉
Jacinta Heath11:06 PM on June 05, 2011

We would like to complain about the service of the Oceanview Restaurant. We had booked in for dinner on Sunday night for 6:30 pm. We arrived at the restaurant at 6:20 pm to a full restaurant with between 30 and 40 people waiting to be seated. There was a group of 10 that had booked to be seated at 6:00 pm. By 6:45 pm, one of the ladies in the group of 10 (who had a baby with her) was fed up and asked for a refund (as they had also purchased the deal off Groupy) - the manager of the restaurant was very rude to her and flogged her off claiming that he had other people to seat, even though this poor lady had been waiting for 45 minutes. After my husband and I had been waiting around until 6:45 also (and had seen how rude the manager was), we decided that we would also like a refund. The restaurant was over booked and very loud. My husband asked the lady at the desk if we could have our money back as we no longer wanted to eat there - she didn't speak a word of English and was more interested in gathering money from customers that had already eaten. By now, we were fuming and it was 6:55 pm. The manager was still refusing a refund and telling us that we weren't 'important' as there were people waiting for seats. As we were getting nowhere, we spoke to another lady who had the same attitude. She advised my husband that 'a restaurant is like a hospital, you don't get seen right away'... The public health industry and hospitality industry couldn't be any less alike! We were completely astonished as we made a booking for 6:30 pm and expected to be seated by 6:35 pm at the absolute latest. After advising the manager that we would take legal action, he gave us our money back - by now it was 7:15 pm and there was still no attempt to get us seated. It is very disappointing to be let down again by a restaurant voucher that we have purchased off Groupy - this is the second bad dining experience we have had using Groupy vouchers and nothing was done about the first one and we can pretty much guarantee that nothing will be done about this one either.

http://www.oceanviewbuffet.com/apps/guestbook/

h37l

坚决不去那家了，东西越来越差，和6年前完全不能比了。

buddyyuan

cao～哥们上次在groupy买了2张某泰国店的打折券，结果第2天兴高采烈去吃，一到门外，看见门上帖了张纸“for sale". mlgb的，纯属欺诈。店都倒闭了，还在网上打广告骗钱。泰国人都tm不得好死～。

闲人莫入

服务超级烂。。简直无法忍受，店长居然说店里没有manager，服务生自己的要命，我一个女生朋友跟服务生说话，服务生居然说‘年龄比我大就算了’。。还是个中国人服务生，什么JB玩意？！

hungugu

退了退了，退了cash到我的credit card里面了。

闲人莫入

太难吃，而且太恶心，也不新鲜。

赛车模拟游戏

不退款还不简单，去facebook创建一个地址groupy 和　oceanview的page
多拉一点人，一会儿他们就会怕了

prayer914

VIP说让我免费再去吃一次...................继续斗争中.....

飛飛天天

8 Options against suppliers where goods do not comply with guarantees
(1) Where a consumer has a right of redress against the supplier in accordance with this Part in respect of the failure of any goods to comply with a guarantee, the consumer may exercise the following remedies.
(2) Where the failure can be remedied, the consumer may—
(a) require the supplier to remedy the failure within a reasonable time in accordance with section 19:
(b) where a supplier who has been required to remedy a failure refuses or neglects to do so, or does not succeed in doing so within a reasonable time,—
(i) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or
(ii) subject to section 20, reject the goods in accordance with section 22.
(3) Where the failure cannot be remedied or is of a substantial character within the meaning of section 21, the consumer may—
(a) subject to section 20, reject the goods in accordance with section 22; or
(b) obtain from the supplier damages in compensation for any reduction in value of the goods below the price paid or payable by the consumer for the goods.
(4) In addition to the remedies set out in subsection (2) and subsection (3), the consumer may obtain from the supplier damages for any loss or damage to the consumer resulting from the failure (other than loss or damage through reduction in value of the goods) which was reasonably foreseeable as liable to result from the failure.
Compare: Consumer Products Warranties Act 1977 s 20(1) (Saskatchewan)

飛飛天天

email说是credit，没说是钱……我原来也不介意的。不过既然可以退钱当然让它们退钱！
请问CGA上面哪条这样说得呢？我可以拿去"威逼"他们……

找到了，consumer网站上的：
“When you have the right to r ...
hungugu 发表于 2011-6-15 17:38

Right to reject 需要Failure of substantial character


    21 Failure of substantial characterFor the purposes of section 18(3), a failure to comply with a guarantee isof a substantial character in any case where---      

(a)  the goods would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure; or     

(b)  the goods depart in 1 or more significant respects from thedescription by which they were supplied or, where they were supplied byreference to a sample or demonstration model, from the sample or demonstrationmodel; or     


(c)  the goods are substantially unfit for a purpose for which goods ofthe type in question are commonly supplied or, where section 8(1) applies, thegoods are unfit for a particular purpose made known to the supplier orrepresented by the supplier to be a purpose for which the goods would be fit,and the goods cannot easily and within a reasonable time be remediedto make them fit for such purpose; or     


(d)  the goods are not of acceptable quality within the meaning of section 7 because they are unsafe.

符合A和B吧 就有RIGHT TO REJECT

hungugu

退你是$48 credit 还是钱
印象里他们是应该退钱到你帐户里 而不是他们网站的credit...恩那个CGA里规定的，，，
飛飛天天 发表于 2011-6-15 15:32

email说是credit，没说是钱……我原来也不介意的。不过既然可以退钱当然让它们退钱！
请问CGA上面哪条这样说得呢？我可以拿去"威逼"他们……

找到了，consumer网站上的：
“When you have the right to reject the goods, sellers cannot just offer a credit note. If you want a refund, you are entitled to it - by cash, cheque or credit card charge reversal.”

不过人家可以argue我并非have right to reject，而是人家出于good will给我退的款……

飛飛天天

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：


Apologise for the delayed response.

A credit of $48 has been processed and will be available for  ...
hungugu 发表于 2011-6-13 17:07

退你是$48 credit 还是钱
印象里他们是应该退钱到你帐户里 而不是他们网站的credit...恩那个CGA里规定的，，，

suchafate

所以如果没去吃也可以写信要求退款吗？

imimim

我也写封信去试试看，妈的！

咏璇

他們第一次拒絕我之後，我回復如下……


After contacting several other Ocean View customers （在這裡看的其他回復）, "storm" has always been the excuse for not serving oysters since a month or long ...
hungugu 发表于 2011-6-13 22:18

多谢！

hungugu

真的假的？他们终于肯给退了？
能不能把你发的email给我看看？多谢~~
咏璇 发表于 2011-6-13 21:35

他們第一次拒絕我之後，我回復如下……


After contacting several other Ocean View customers （在這裡看的其他回復）, "storm" has always been the excuse for not serving oysters since a month or longer ago. After going through weather records of last week there was NOT a storm that would stop fishing (我在民航業工作，所以相當留意天氣) and oysters from oyster farms had always been readily available on the market.

Groupy's false/misleading advertisement is not acceptable and needs to be stopped. I will have no choice but taking this matter to the Commerce Commission.

Regards,

prayer914

我也在奋战让他们退VIP的.

咏璇

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：


Apologise for the delayed response.

A credit of $48 has been processed and will be available for  ...
hungugu 发表于 2011-6-13 17:07

真的假的？他们终于肯给退了？
能不能把你发的email给我看看？多谢~~

DanniiW

masterq

46# hungugu

hungugu

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：


Apologise for the delayed response.

A credit of $48 has been processed and will be available for you tomorrow.

Thanks for using Groupy.

Regards,
Ashwini
The Groupy Team
0800 GROUPY

yykk

我上个周六晚上5：00去的，没有生蚝，其他的觉得都还好了。不过，我走的时候大概是6：20，看到很多很多的人在等。所以建议大家要早点去，去5点的那个时段，人比较少，东西也很多

hotzippo

我买了，晕了...

suchafate

天啊~ 我第一次买groupy的 看完大家的评论 我也好想退哦~ 哭

suchafate

天啊~ 我第一次买groupy的 看完大家的评论 我也好想退哦~ 哭

Venox10111

我先打電話，答案是很簡單的一個NO。不可以退……讓我有意見就寫email。寫了email，答案還是NO……
hungugu 发表于 2011-6-9 00:41

我发email 还没回复呢

hungugu

具体应该是发邮件呢？还是打电话呢？有投诉过的人进来说一下啊~~
咏璇 发表于 2011-6-9 00:40

我先打電話，答案是很簡單的一個NO。不可以退……讓我有意見就寫email。寫了email，答案還是NO……

咏璇

具体应该是发邮件呢？还是打电话呢？有投诉过的人进来说一下啊~~

hungugu

我还没吃哎，不过如果真的不好，要上fairgo的话算我一个，好歹comlaw也是我major 那
iris 发表于 2011-6-8 21:50

先請教下，廣告裏寫的不能兌現——這算是違反了什麽法例哪一條？