Telecom Big Time 挂了，Plan 取消了, 收到改plan的信了...

金牌卧底

http://www.stuff.co.nz/business/industries/telecoms-it-media/3716861/Vampires-thwart-Telecom-all-you-can-eat-plan


Telecom will stop signing up Big Time customers today and will contact people who are on the plan over the next two months, to move them on to other plans.


有点骗钱的感觉

Important news about the Big Time Broadband plan Hi Shuai Ge, Youmay have heard that the Big Time Broadband plan is coming to an end.The decision was not made lightly and we're sorry that we cannotcontinue to provide a plan with no monthly data allowance.  However,the ongoing traffic management challenges involved with maintaining aninnovative plan like Big Time have now made it unsustainable. Tominimise the inconvenience, all Big Time customers will be recommendedsuitable broadband plans based on their recent broadband usage. We'llbe sending a letter in the coming weeks setting out your options,including what you need to do if you choose to disconnect yourbroadband. Yours sincerely Ralph Brayham Director of Home Telecom

Telecom will axe its "Big Time" internet plan which lets customers download as much as they are able for $69.95 a month.

Tens of thousands of customers signed up to the plan after it was launched in July, but complaints have grown about poor performance.

Telecom homes services director Ralph Brayham blamed a minority of customers who had their foot to the floor downloading thousands of movies a month, each generating "terabytes" of traffic.

Being the only internet provider offering uncapped internet plans, it had ended up with "all the vampires", he said.

Telecom reserved the right to manage Big Time traffic to de-prioritise the sharing of music and movies through "peer-to-peer" file sharing sites.

That should have ensured there was enough capacity for all Big Time customers to get a good service surfing the web and accessing email. Mr Brayham said that was easy in the beginning, but some customers began using software to stay a step ahead of tools Telecom used to ration file sharing.

"It leads to a poor customer experience if we keep playing chicken and egg with these guys. It has become very difficult for us to manage the traffic in a way that provides the right customer experience as well as being an economically viable product for us."

Telecom will stop signing up Big Time customers today and will contact people who are on the plan over the next two months, to move them on to other plans.

Telecom offers one costing $69.95 a month with a 20 gigabyte traffic cap which Mr Brayham said would suit many Big Time customers.

The other option was its "Pro" plan costing $89.95 a month that has a 40 gigabyte traffic cap.

Charges for extra data on the Pro plan have been cut from $20 to $2 a gigabyte to make it more attractive for heavy users. All the plans cost $10 less if customers have their toll calls with Telecom.

When Telecom launched Big Time it said it had done so to provide certainty to customers such as families and flatters sharing a broadband connection, who could find data caps hard to manage. Mr Brayham said he was disappointed Big Time had not worked out.

Telecommunications Users Association chief executive Ernie Newman said he sympathised with Telecom but was also disappointed.

"If you are the only restaurant in town with an `all you can eat' menu, you are going to attract the big eaters."

Mr Newman said it showed the Government was on the right track with its proposed investment in fibre-optic cable "so we can look forward to a time when bandwidth ceases to be a constraint".

LONG666

也收到这封信了;handshake;

金牌卧底

今天收到telecom的信了，要换plan， 真恶心

Important news about the Big Time Broadband plan

Hi Shuai Ge,

You may have heard that the Big Time Broadband plan is coming to an end. The decision was not made lightly and we're sorry that we cannot continue to provide a plan with no monthly data allowance.  However, the ongoing traffic management challenges involved with maintaining an innovative plan like Big Time have now made it unsustainable.

To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options, including what you need to do if you choose to disconnect your broadband.

Yours sincerely

Ralph Brayham
Director of Home
Telecom

ybbest

这个只能说是垄断的结果，也是为什么国内话那么多钱去培养个联通和移动竞争。

绵羊军团

其他家的哪個比較好.....想換掉

okonline

好惡劣....

ordragon

dddddddddddddddddd

WOYAOXZ

无语。。。。。。。。

Lilac

So funny, can't believe a listed company could make such a careless decision.....hope their shares are dropping soon to dead!!!!!!
joanmiao 发表于 2010-5-21 12:18

STRONGLY SUPPORT!!!!!!! A RUBBISH COMPANY FROM LONG TIME AGO~!

Lilac

我估计会挑人发信吧。。。。那些每天狂下载的应该很快会收到。。。。

ps 我用VODAFONE，虽然每月总超流量，但一般用用还凑合

joanmiao

So funny, can't believe a listed company could make such a careless decision.....hope their shares are dropping soon to dead!!!!!!

皇帝宇

那我签了2年的contract啊，他们这样我可不可以改其它公司阿??

G

TELECOM=垃圾

eBayTradeMe

我们家最近网路超级无敌慢。

金牌卧底

集中一堆人一起去找target肯定会有反映

ki_ki

还好没转，要不就成了家里的冤大头了。。。。

dec05

如果大家集体去告他们毁约，能胜诉么？

Dunhilllight

hate it..........................

snkrfrkr

转suppier的话 还要交钱嘛

浅浅@新雅痞主义

yes, the data traffic should be similar as Go large~

金牌卧底

这里出口流量没国内那么大的。而且因为telecom没有自己的光缆，所以要花钱租别人的。
pAtrick 发表于 2010-5-20 12:58

他 Go Large 的时候应该已经知道会有什么样的流量了，现在什么借口都是很恶心的

taomibaobao

翻页

Ivy26

很可惜　．．．．．．．

cath

我C A O！！！！！！！！！！！我才刚加入一个多月啊！！！！！！！！！！！！！！！！！！！！

闲人莫入

telecom sucks

苹果绿茶

大家一起转去别的公司，我想TELECOM不会小视这部分客户的吧

pAtrick

真不明白他们怎么搞的， 国内也一堆人在下载， 没听电讯公司说负荷不了啊， 国内人口是这里的好几倍呢， 他们就这技术还厚着脸皮说是下载的人太多啊。。。 垃圾
ctkhai 发表于 2010-5-20 12:28

这里出口流量没国内那么大的。而且因为telecom没有自己的光缆，所以要花钱租别人的。

一念清净

非主流小isp的飘过 {:7_346:}

taomibaobao

还好用的是x-net~~~
bunnylover 发表于 2010-5-20 12:42

我以前也是用xnet的

bunnylover

还好用的是x-net~~~