SONY 笔记本 在Noel Leeming 被骗的破烂电脑一台===大家来看他们的破SERVICE

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中文版 请等待。 交易请上： http://www.trademe.co.nz/Computers/Laptops/Laptops/Sony/auction-284395921.htm
Faulty SONY Laptop bought from Noel Leeming for sale

This auction is for a Faulty but repaired Sony Laptop bought from Noel Leeming (Te rapa, Hamilton) September 2009. Have bought this Sony laptop for about 8 month till it had to go for the first warranty early this year, Still have 3 - 4 month warranty left. However, the laptop will be sold as is and where is.

Selling Reason:

1. (First Repair)
Early 2010 the Sony laptop broke down and I have take it back to Leeming (Te rapa, Hamilton) to show them the problem for warranty repair and the next day they have ring me up saying that the laptop is repaired and there is nothing wrong with it but as soon as I got home and open the laptop the screen flashes again.
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- Waste my one whole day and petrol!!!
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2. (Second Repair)
So, I went back to Leeming (Te rapa, Hamilton) the next day again then they realizes it’s a hardware problem and then told me that they have to sent it to SONY service station for repair. But it would be faster if I can take it to Next electronics in Hamilton because they can send the laptop to SONY for me, so then I did it on my own.
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- Waste my 3 weeks time and petrol again!!
- Also I’m sure other computer stores don’t require customers to do that and they can get it sorted ASAP them self. What a “SELF SERVICE”.
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3. (Third Repair)
However, got the laptop back from Sony and saying it’s repaired but the problem still arise once per 2 weeks for a month till it totally broke down again (30/03/2010). So I had to take it back to Leeming (Te rapa, Hamilton) again. But I asked them for replacement of the laptop as it has been very unreliable but they claim that it’s Sony’s decision for repair or replace. However I don’t know how they have requested the replacement for me but I have ring up Sony and provided the number Leeming (Te rapa, Hamilton) gave me but they couldn’t find anything on their data base.

Furthermore, Leeming (Te rapa, Hamilton) ring me up after 2 weeks from the day I gave the laptop to them and told me that the laptop is fixed and it on its way back and told me that I should be able to pick it up next week. because I’m a 9am-5:30pm regular working guy I don’t have time for all this so I have ask them to post it to me because I really don’t want to waste anymore time and money of this faulty laptop! But ask me back “How would you like to pay for the courier?.” This got me thinking is this your best customer service? And where is the replacement laptop I ask for? So I got a bit louder to ask him the questions but he reply me back a threat saying he will not be talk to me if I don’t trust him and he hangs up the phone on me!.
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Waste my 2 weeks time and petrol again!!
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Very unreliable product and customer care!!!
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“Z”- grade of service!! (grade from “A-Z”)
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However, I’m feed up with the back and forward repairs as it has been thought 3 repairs already and the product bought from Noel Leeming did not give me any joy but more or less TROUBLE. So, this laptop is good to go next week to a new owner who don’t mind trouble – for more your loss my gain! Thanks

皇家骑士

这个主要应该还是SONY不好。零售店本身，按照法律规定，的确是和SONY有负责保修的连带责任，所以消费者找上店家是天经地义的。由于零售店一般没有能力自行维修，所以肯定后来又去找SONY。我相信NL不会不联系SONY，完全存心就要欺负楼主，因为联系一下SONY也不费钱，又可以避免消费者气势汹汹找上门来理论。

为什么我说SONY不好呢？因为在这样的情况下，SONY应该直接换一台新的机器给楼主，啥屁事也没有了，消费者还感激。至于那台旧的，收回去翻新一下，在拍卖行或者TM上按照翻新机卖，成本总回得来的，说不定还有赚。

我们公司在MITRE 10 卖垃圾处理器，一般收到保修，如果确实是产品坏了的（有很多报修是消费者自己弄错了），我们直接换台全新的。收回来的坏机器，修好了翻新一下，去TM卖掉，一般都还能赚几块钱。

fishMstones

33# hk_sky007
我是来拜楼上的,笔记本能自己换独立显卡那可不是一般的活,即使是独立的,芯片也是焊接在主板上,没有专用焊枪是取不下来的,不知道楼上是怎么换的?
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只要一把十字起子加一点耐性，大多数本本都可以拆干净。曾经的独立显卡是大多焊在主板上的。但是现在已经基本上模块化了，插上就能用。不然你以为现在本本的定制服务（比如dell）是怎么实现的？ 搜一下淘宝的笔记本显卡就知道了。不光显卡，还有蓝牙，无线网卡，CPU都是可以插拔更换的。就像内存和硬盘那样。

hk_sky007

我是来拜楼上的,笔记本能自己换独立显卡那可不是一般的活,即使是独立的,芯片也是焊接在主板上,没有专用焊枪是取不下来的,不知道楼上是怎么换的?

fishMstones

是屏幕花屏吗？那是8系nv卡的通病。你应该用被子捂着电脑放电影开一段时间。这样显卡就彻底废，他们只能换不能修的，至少可以给你换个主板或显卡什么的。那样换过的，还是可以用个一年半载的。你的是独立显卡吗？独立显卡的话，可以淘宝买一个自己换上就好了，便宜的。

Oui

本人性别 女

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Noel Leeming的老板是印度人， 里面管理很混乱，员工和员工之间都在抢客户，而且售后服务超级差。买的时候超级热情，如果有过一次售后服务经验，就不会再想去这家店了。

Noel Leeming和bondband是同一个老板。
Wintec 发表于 2010-4-20 11:39

will never buy anything from BOB, his customer service is very very poor and he will SWEAR at you if you are unhappy with his bad service! HE IS THE MAN! thank you for your reply.

risenfan

这帖子基本差不多了，你们私下解决吧

sum41

BOB? lz是说那个中国的sales么

sound_blitz

我可是亲眼看到你怎么在店里大喊大叫，，保安把你轰走的~~~~ 精彩
Oui 发表于 2010-4-20 18:29

Hi, BOB! Is that ture? I dont think so! I was loud to tell you to stop it when YOU were swearing at me! and your boss have already verified and told you that he didnt pay you to swear at the customer hasnt he? btw, he told me that you will give me a formal apologize on Friday when I come over! put it this way BOB, if you think you are not in any wrong Im happy to keep going with you of this matter! Thank you very much!!!!! 26# Oui

Oui

我可是亲眼看到你怎么在店里大喊大叫，，保安把你轰走的~~~~ 精彩

Oui

你们上法庭他有证人，你没有~~~

快乐的范跑跑

是中国店员?太差劲了,他有没有良心啊?

super_lollipop

屎。。。。。。。。。。。。。。

cycy666666

这种服务怎么做下去啊，关店算了~~~~·

risenfan

我会的 他们的 MANAGER 的电话我已经拿到了 不过他星期一不上班。谢谢 15# risenfan
sound_blitz 发表于 2010-4-19 22:17

恩那就好。有事请好好解决。暂时就别说了，等明天好好跟人家谈了再说。

sound_blitz

可能我这个是个案吧，不知道，我也是第一次买sony的电脑，主要不在于sony，只是很气noel leeming的服务态度，本来可以直接换机，他们不知道为什么就是不肯换也不知道内部原因何在，而且员工还乱骂人，这些跟sony其实没有直接关系 16# 53320535

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我会的 他们的 MANAGER 的电话我已经拿到了 不过他星期一不上班。谢谢 15# risenfan

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什么是侵犯人权！ 偷录！ - 在别人不知情下! 我只是问他可否录音来证明 他就直接骂人。 你这个人真是越说越离谱了，你根本就是BOB的托儿吧？骂人算不算侵犯人权呢？上法庭的话我们两个谁赢谁输？？你自己想想清楚 14# Oui

risenfan

你直接找经理吧，吧事情说清楚，人家会帮你解决的。切记讲述事实，不要夸大其辞

Oui

录音是人权问题，，你侵犯人权了。。。

sound_blitz

你要求录音？？？？！！
lz 你妈叫你回家吃药
Oui 发表于 2010-4-19 19:10

希望你能用一颗公平的心态看待事情，如果你看到noel leeming是怎样的不负责任，一直推卸责任给索尼，两边公司把皮球踢来踢去，售后服务做到极差，你就不会质疑为什么我会要求录音了，完全是对他们失去信心。既然能做出承诺，为什么不敢录音呢？难道下次电脑继续坏，他们还要继续踢皮球吗？真的不希望这种事情再发生了。我也希望我的生活能平静，谢谢 12# Oui

Oui

你要求录音？？？？！！
lz 你妈叫你回家吃药

risenfan

谢顶， 我拿去修了 已经第3次了 还是没有搞定 还被那个BOB骂有病，我真是气炸了都 7# VB
sound_blitz 发表于 2010-4-19 18:42

不会吧？我很期待Bob出面回应

sound_blitz

谢顶， 我拿去修了 已经第3次了 还是没有搞定 还被那个BOB骂有病，我真是气炸了都 7# VB

sound_blitz

今天去了BASE看电脑 说修好了 一看上面有被刮了一道， 那也就算了。本想就拿回家，就跟他说 再坏了的话我们真的就不想要这台电脑了，毕竟已经修了3次了
（他们自己修了一次，索尼修了2次），他说 索尼修三次就给换，我一听，说那给我个statement吧，他说不行，我说那能把你这话给录下来吗？服务员竟然说 “录音，你有病！”我说要找他的manager，他又说“妈D，你有病”。我差点被他气死了！！这个电脑真是买的一肚子气，中国员工竟然这么对待自己人！真是又气又恨！

cynoshello

这个aucttion被trademe删了啊