Import Documentation Officer (12-Month Contract – Maternity Cover)

Sue.yoon

Import Documentation Officer (12-Month Contract –Maternity Cover)

StartDate: End of August 2025

About the Role:

This is a 12-monthfixed-term role (maternity cover) supporting our import operationsteam. You’ll handle shipping documents, track cargo status, and assist withcustoms clearance. Chinese language skills are a plus (we workclosely with the Chinese market).

Key Tasks:

·        Collect & check documents: Follow up with clients to get customspaperwork ready before shipments arrive.

·        Data entry & processing: Update systems and coordinate with thebrokerage team for import clearance.

·        Client communication: Answer questions about air/sea import orders and keep clientsupdated on shipments.

·        Track shipments: Work with overseas agents to monitor cargo status and ensureon-time delivery.

·        Team support: Share updates with colleagues and help solve issues (e.g., delays,special requests).

·        Invoicing: Create invoices in Cargowise and remind CODclients to pay before releasing goods.

·        Reporting: Provide regular updates to the Import Manager about workload orclient feedback.

We’re Looking For:

·        No experience needed (training provided), but organization skills and attentionto detail are key.

·        Good communicator (English required; Chinese helpful).

·        Team player with a positive attitude—ready to learn and problem-solve!