| Duties |
Key Responsibility Areas
|
KPI
|
Support
|
|
|
Order Management:
|
Raise pending sales and place orders with suppliers for SC maintaining precision and timeliness.
|
Accuracy and timeliness of orders.
|
|
Ensure all customer orders are placed accurately & on time. Follow up with customers & coordinate deliveries to ensure delivery in full on time in specification.
|
DM feedback
|
|
Ensure all Purchase orders are placed with suppliers accurately & are delivery details are kept up to date.
|
DM feedback
|
|
Coordinate logistics with suppliers, customers & SC to ensure smooth deliveries
|
DM feedback
|
|
Ensure customer invoices are loaded within agreed timeframes
|
DM feedback
|
|
Ensure non-credit account customers have paid before product order and delivery.
|
DM feedback
|
|
Ensure all credit accounts have appropriate and active insurance levels before transacting with the customer.
|
BHL Finance Manager feedback
|
Project Tracking:
|
Maintain accurate project tracking records for SC fostering transparency and timeliness.
|
Clear visibility of projects.
|
Service Request Coordination:
|
Efficiently handle service requests, ensuring prompt action and resolution.
|
Prompt handing of service requests.
|
Quote Preparation:
|
Prepare quotes for SC with a strong emphasis on accuracy and timely delivery.
|
Accuracy of quotes.
|
|
Ensure quotes are entered into company CRM & presented in CRM template.
|
DM feedback
|
|
Quotes are prepared within agreed timeframes
|
Review CRM
|
Tender Proposals:
|
Collaborate with SC to ensure all tender proposals are completed within established timelines
|
Deadlines met.
|
Price Lists
|
Update internal and customer price lists.
|
All pricing accurate and current.
|
CRM Maintenance:
|
Along with the sales team, ensure the CRM pricing and product information is consistently accurate.
|
CRM current and up to date.
|
BCI Leads
|
Identify leads for SC to contact
|
New business opportunities identified.
|
Daily Banking Reports
|
Run daily banking report & release orders as required
|
DM feedback
|
Carry out related activities as directed by manager:
|
Ensure that activities as directed by manager are carried out to agreed timeframes
|
DM feedback
|
Personal Presentation
|
|
|
Personal presentation:
|
Maintain a high standard of personal presentation by wearing a clean and ironed outfit at all times. Personal grooming should also adhere to high standards.
|
DM feedback
|
Communication:
|
Ensure language and communication are appropriate in all interactions.
|
DM feedback
|
Cultural
|
|
|
Proactivity and Positivity
|
Demonstrate a proactive and positive approach when interacting with work colleagues
|
DM feedback
|
Team Collaboration
|
Actively and positively engage as a team member and interact positively with colleagues
|
DM feedback
|
Support Attitude:
|
Exhibit an active and positive attitude when interacting with colleagues across the broader business.
|
DM feedback
|
发表于 2024-9-6 16:37:33
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