销售助理/Sales Assistant

Oriental Surfaces

About Us:  

Oriental Surfaces Ltd. is a professional, fast-paced, and collaborative small business. Our work environment includes a modern office setting and growth opportunities.

我们是一家有活力，真诚友好的公司。我们的员工多元化，公司气氛活跃。我们会定期举行团队活动，并且有丰富的零食和下午茶供应。期待您的加入。

工作时间：周一到周五 8：00-16：30

薪资：28新币/时以上 优秀者可面议

工作时间：周一到周五 8：00-16：30

Location: Oriental Surfaces Inc. Auckland
Reports To: Sales Team

Job Summary:

l Manage sales contracts, agreements and commercial logistics to ensure the standardization of basic external sales documents;

l Record accounts and manage important sales documents to avoid omission of sales information;

l Responsible for the preparation and management of orders and various reports, and check and receive orders according to the sales order processing flow；

l Customer information management.

销售助理主要工作内容：

l 管理销售合同、发票、协议和商业后勤，确保对外基本销售文件的标准化；

l 记录账目并管理重要的销售文件，避免销售信息的遗漏；

l 负责订单以及各类报表的制作和管理，根据销售订单处理流程，核对、接收订单;

l 客户信息管理.

Order processing and follow-up responsibilities

Order receiving and entry:

l Receive customer order information, including product model, quantity, delivery date and other requirements, and enter them accurately into the order system. During the entry process, carefully check the order details to avoid errors.

l Conduct a preliminary review of the order to check whether the order content is complete and whether it meets the company's sales and ordering requirements;

订单处理与跟进职责

订单接收与录入：

l 接收客户的订单信息，包括产品型号、数量、交货日期等要求，将其准确无误的录入订单系统.在录入过程中，要仔细核对订单细节，避免出现错误;

l 对订单进行初步审核，检查订单内容是否完整、是否符合公司的销售和下单要求等.

Order follow-up and coordination:

l Track the production progress and delivery status of the order, and maintain close communication with the sales department and warehouse department. And follow up on the customer's payment status in a timely manner;

l If the order is delayed in delivery, you need to understand the reason in time and negotiate a solution.

l Verify sales orders and amounts, generate and send invoices to customers.

l Tracking and collecting overdue payments from customers.

订单跟进与协调：

l 跟踪订单的生产进度和发货情况，与销售部门和仓库部门保持密切沟通。并及时跟进客户付款情况;

l 如果订单出现延迟发货的情况，需及时了解原因，协商解决方案;

l 核实销售订单和金额，生成并向客户发送发票;

l 跟踪和收取客户的逾期款项.

Responsibilities related to customer management

l Customer information maintenance；

l Responsible for collecting and organizing basic customer information, including company name, contact name, contact information, address, etc. For example, accurately enter the new customer's business card information or customer information provided by the business manager into the customer information form.

客户管理相关职责

l 客户信息维护；

l 负责收集、整理客户的基本信息，包括公司名称、联系人姓名、联系方式、地址等.例如，将新客户的名片信息或业务经理提供的客户信息，准确无误地录入客户信息表格.

Sales Support Responsibilities

Sales Document Processing:

l Prepare and organize sales-related documents, such as sales contracts, quotations, invoices, etc.;

l Conduct detailed review of sales contracts to ensure that the contract terms comply with company regulations and legal and regulatory requirements, including payment methods, delivery time, after-sales service, etc. At the same time, follow up on the signing and archiving of contracts.

销售支持职责

销售文档处理:

l 制作和整理销售相关的文件，如销售合同、报价单、发票等；

l 对销售合同和发票进行细致的审核，确保合同条款符合公司规定和法律法规要求，包括付款方式、交货时间、售后服务等条款.同时，跟进合同的签订、存档等流程.

Client Communication:

l Assist the sales team in processing customer orders.

l Monitor and respond to company emails, ensuring prompt and professional communication with clients.

客户沟通：

l 协助销售团队处理客户订单;

l 监控并回复公司电子邮件，确保与客户进行及时、专业的沟通.

Showroom Maintenance:

l Maintain the cleanliness of the showroom and ensure all products are presented well.

l Clean and organize showroom products regularly to ensure a tidy and appealing environment.

l Greet and guide customers in selecting products that meet their needs.

l Record and track customer visit information.

展厅维护： ·

l 保持展厅整洁，确保所有产品展示良好。

l 定期清洁和整理展厅产品，确保环境整洁美观。

l 迎接并指导客户选择符合其需求的产品。

l 记录和跟踪客户访问信息。

Required Skills and Qualifications:

· Organized and detail-oriented with the ability to multitask.

· Proficient in using basic office software (e.g., Microsoft Office, email systems).

所需技能和资格：·

l 有条理、注重细节，具有多任务处理能力;

l 熟练使用基本办公软件（例如 Microsoft Office、电子邮件系统）.