Digital marketing and tour operation specialist position

Makepiece

Master Travel Group Limited (MTG) was established in2005, primarily engaged in the inbound tourism business in Australia and NewZealand. MTG has a stable business foundation and a highly skilled team ofemployees, with widely recognized reception capabilities and service quality inthe industry.

About the role: digital marketing and tour operation specialist position

If you're looking for a marketing role where you canmake a real impact, drive growth, and deliver meaningful results, this could bethe perfect opportunity for you!

Located in Albany Auckland and working in our inbounddivision, your role will be both digital marketingand tour operationspecialist position.

Key Responsibilities

With the digital marketing role.

This role involves managing themarketing automation platform, ensuring social medias platform including butlimit to Facebook, Instragram, Youtube, Xiaohongshu, Tiktok and wechat accountsetup, and daily operation and maintenance, leveraging data to drive marketingdecisions. Specialists in this field are adept at navigating marketingtechnologies to streamline operations, enhance campaign effectiveness, andmeasure results against defined metrics.

With the tourconsultant and operator role, you will beresponsible for:

·     Liaising with our local supplier partners to facilitatethe confirmation of our bookings.

·     Ensuring ongoing communication with our overseas tradepartners and individual customers in a timely manner, mindful of the timedifferences.

·     Creating travel experiences for our clients and theircustomers to enjoy.

·     Preparing customised itineraries to suit the clients’preferences and budget.

·     Issuing invoices for our overseas trade partners andindividual customers

·     Coordinating with local tour guides, drivers andoverseas tour escorts to ensure a smoothy operation.

To be successful in this role, you will have:

Technology Proficiency: Familiarity with social mediadevelopment and digital marketing tools.

Communication Skills: Excellent communication skills tobuild and maintain relationships with stakeholder, suppliers, and team members.Ability to communicate effectively with customers, addressing inquiries andconcerns.

Negotiation Skills: Strong negotiation skills for securingfavourable contracts with partners and suppliers. Ability to negotiate pricingand terms to maximize profitability.

Customer Service Focus: Strong commitment to customersatisfaction and the ability to address customer needs and concernseffectively.

Adaptability: Flexibility and adaptability to navigatechanges in the market, industry regulations, and unforeseen challenges.

Problem-Solving Skills: Effective problem-solving skills toaddress issues that may arise in operations, customer service, or partnerships.

Organizational Skills: Strong organizational skills tomanage multiple tasks, projects, and deadlines simultaneously.

Language Skills: Proficiency in spoken and written Englishand Chinese

Please send your application to mark@mtgtourism.comif you have interest with subject “Digital marketing and tour operation specialist position”