Christchurch Company

HK66866

AboutUs：

We are a new home fitness equipment retail andwhole seller based in Christchurch city centre. We provide good qualityexercise goods to customers, retail, and commercial customers with a reputationfor quality and customer satisfaction. We sell our products online and in-store.

The Role:

As the first point of contact in our store, you’llbe based on our showroom in city serving the customers from online shop and thewalk-in customers to the showroom, processing sales, answering phone enquiries,picking and packing orders and providing customers with all-round solutionswhile exceeding their expectations.

·        Experience in managing customerservice and operational/delivery issues to resolution while remainingempathetic to the customer. (you could have a retail or other front-facing/customer service background)

·        Exceptionalcommunication skills, such as active listening, the ability to communicateeffectively - using all channels (verbal and written) of email, phone, lifechat and face to face communication.

·        Look after the Trademeonline shop by answering inbound enquiries in a timely professional manner.Answering enquires from Facebook, Instagram and the other social platform, tomaintain and develop the customer relationship.

·        Picking and packingorders. Arrange shipping and delivery of the orders.

·        The ability to supportthe sales team to ensure every sales opportunity is realised.

To be considered you must possess the following:

• Exceptional customerservice skills to deliver a high level of customer service
• Experience in usingTrademe and Tradevine system
• Excellentproblem-solving skills to resolve customer enquiries
• Be a fast learner topick up product knowledge and new technologies and systems.
• Fluent English verbaland writing skill
• Mandarin-speaking willbe an advantage but not compulsory.
• No gender limitation,local education background, PR is preferred
  

Please send your CV to ouremail info@yugongbear.com or contact us on 0212766866/ 032222369. The application willclose on the 28th Feb.