家電不給退貨該怎麼辦?

chun011980

想請問一下，從商店買的全新洗衣機不給退貨該上哪邊去投訴?

買了一台洗衣機，每次洗每次都會把全部的衣服打結打在一起，都已經開始把衣服洗壞了，

我目前是先做最壞打算，想先知道如商家不願負責的時候我該如何維護自己權益，因為在商家自己的網站我有看到以下訊息

Consumers

Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy.

These are called ‘consumer guarantees’, and include the following:

1. a guarantee that the goods are of acceptable quality, such that the goods are:


◾fit for all the purposes for which goods of that type are commonly supplied;

◾free from minor defects;

◾safe ;

◾durable; and;

◾acceptable in appearance and finish;


2.  a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;


3. a guarantee that the goods correspond with any description with which the goods are supplied; and


4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

很明顯的我這台洗衣機已不符合"fit for all the purposes for which goods of that type are commonly supplied" 除非有人認為洗

衣機的工作是把全部的衣服打結然後把它洗壞掉。

如商家不願意退/換貨的話我是要上法庭嗎? 如是的話是該去哪?

我目前還有想到Fair Go，不曉得這是否會有用?

還望了解的提供一點訊息，畢竟小弟也不是有錢人，洗衣機也不是1.2佰刀的東西。

麻煩了!! 謝謝

rainandshine

什么牌子？在哪买的呀？

liston

大结 很正常的吧，你试试放少一点，或者不同类型的衣服，应该你调节的  档位太猛，你改温柔档位试验一下，应该没多大问题的。

BLACKICE

衣服要放平的 还有少放                  

chun011980

liston 发表于 2016-4-26 20:34
大结 很正常的吧，你试试放少一点，或者不同类型的衣服，应该你调节的  档位太猛，你改温柔档位试验一下， ...

不是的 這台買了之後上網看REVIEW才知道有這問題，好多人都有相同問題，好像本身設計有問題?

chun011980

BLACKICE 发表于 2016-4-26 20:42
衣服要放平的 还有少放

會試試

也希望不用浪費時間在這上面，但還是想說先問問!

謝謝!

灰色夜宵

你需要去dispute tribunal