Chinese Customer Experience Specialist

risker

[color=var(--_1dwayiq19)]

Chinese Customer Experience Specialist

NOVA ENERGY T/A MEGATEL  

Megatel is a company in the Telecommunication and Power retail sector that is committed to providing great value and innovative services to our customers in New Zealand.

As we continue to build and focus on our market share for the Chinese/Korean community in New Zealand, we are planning on strengthening our team by appointing a mature, passionate and eager Customer Experience Specialist who will help us toward achieving our goals and vision.  

The Customer Experience Specialist role is a full-time position, Monday to Friday (9:00am-6:00pm). Our office is located in Albany, Auckland. We are an energetic, fun and outgoing brand with an outstanding team and company culture. We offer a competitive remuneration package, full on-the-job training and opportunities for career development.

About You:

You must be a fluent English and Mandarin speaker and have at least 3 years experience from customer service background. You will genuinely passionate about helping customers and bringing positive changes to improve customer experience with Megatel.

A few must haves:

• Excellent verbal and written skills in both English and Mandarin,
• Attention to details,
• An ability to adapt well to a fast-paced Call Centre environment,
• An ability to respond Live Chat inquiries with good typing speed,
• Clear and effective communication skills,
• An ability to listen and understand customers’ needs,
• Willingness to go the extra mile to provide satisfaction for our customers,
• Patience and a positive attitude, and
• Willingness to learn new skills and adapt them to everyday work.
  

You will have the opportunity to:

• Join a collaborative, high performing and results driven team.
• Work in an ever-evolving industry where you can learn, grow, and thrive.
• Offer a wide range of solutions and advice to help customers.
• Advance your own negotiation, communication, and mentoring skills.
  

What we can offer you:  

• Nova is proud to be an inclusive workplace. We look after one another and genuinely care about what happens outside of the hours of 9am - 6pm.
• We care about our people and want you to thrive in our environment, so we offer annual wellness programmes, learning and development programmes, leadership training, career coaching, opportunity for flexible working arrangements.
• A chance to build your own capability through learning from some the industry’s most knowledgeable people who have a desire to share their insights.
• Generous leave provisions including enhanced parental leave benefits, volunteer leave, and the option to buy additional leave.
  

If the above snapshot sounds like you then we invite you to apply directly via the application link.