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I think they don't like to answer your phones, if you ask them to reserve a table for you, they might think what if you don't actually show up at that time, and that would be awkward if they just assign it to a waiting customer if you are late. Of course, oral contract is also a contract but without much restrictions. they may lose you or an impatient customer either way. So by making appointment, and you also want to keep your appointment secure, it would be better to be there a bit earlier. A top restaurant would take their customer seriously, and would not risk their fame to let the customer down.
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