刚发了封投诉信给adhb

爱国爱港

内容如下：

Dear madam / sir,

Today I was accompanied my dad, xxxxxxxxxxxxxxxxxxxx, to the Eye Clinic at the Building 8 of Greenland Hospital for an eye test. After two eye specialists did some checks to my dad's eyes. We were heading to the third specialist. Her dressing showed she should be origin from the middle east and she was wearing a recognizable burqa.

During my dad was being examined by the third specialist, I was sitting behind my dad. I have an asthma and I forgot to bring my puff. As I cleared my throat, the female specialist ordered me to leave the room, said I had a flu and I will make her sick.

I left the room after some arguments with that female specialist and I returned to the waiting room. I was quite angry, upset and worried that the female specialist would call the security so I tried to clam myself down. Then I realized that there are at least 4 to 5 people in the waiting room coughed far more worst that me. If the female specialist was so worried about getting the flu virus, these 4 to 5 people should leave the hospital too. If one of those coughing patient had an eye test, he / she would still passed the flu virus to the specialists in the building who do the eye test. I felt I got pick on unfairly.

Should Greenland hospital provide flu vaccine to their staffs so that they don't have to be so much worries and over act when someone clearing his throat? (I had flu vaccination a month ago) Should the hospital shows signs or stated in the invitation letter that those who have cold are not welcome to be in the hospital?

When my dad came out from the examination, the female specialist did say sorry to what had happened. However, I still unhappy by her over reaction.

I am looking forward to the reply from your department.


Your sincerely,



xxxxxxxxxxxxxxx
Mobile: 021 0xxx xxxx
Address: xxxxxxxxxxxxxxxxxxxx, Auckland

﹍蕝蝂尐丫頭＂

有道歉咯，在发估计也不会有啥问题咯，不然那女的可能会有小麻烦吧？

supercat_s

估计ADHB也就回一封应付的信，不会有什么特别的。不过这个医生的要求真是有些意思。

爱国爱港

﹍蕝蝂尐丫頭＂ 发表于 2012-6-8 23:12
有道歉咯，在发估计也不会有啥问题咯，不然那女的可能会有小麻烦吧？

我感觉adhb会为护那个女眼科专家。所以我把矛头也指向医院，为什么不给人家flu vaccination，害得医院的员工都是惊弓之鸟，这么害怕染感冒。医院也应该有清楚的显示牌，讲明医院关注染流感的人进医院

astra

用你們公司的電郵地址發比較靠譜。

爱国爱港

astra 发表于 2012-6-8 23:25
用你們公司的電郵地址發比較靠譜。

我没有公司

留下足迹

你保证你咳嗽的时候，捂紧嘴了？而且没有强烈的味道？。。。。估计不了了之。。。不过会回你信滴。。。。跟你i说，现在医院专家门诊人手不够，要确保他们的健康，让你谅解呗。。。

爱国爱港

留下足迹 发表于 2012-6-8 23:49
你保证你咳嗽的时候，捂紧嘴了？而且没有强烈的味道？。。。。估计不了了之。。。不过会回你信滴。。。。跟 ...

我不是的写了嘛！我清一下喉咙就赶我走，我当时是孝喘发作，不是流感

我也是估计收一封道歉信就草草了事

不过我把英语投诉信范本发上来，贡献给个位sky网友参考

AMICUS_LAW

这点小事没必要投诉吧？

如果一定要投诉，建议找个人帮你proof read 一下再发吧。

youth007

adhb有提供free flu vaccine啊
但不是强制的，愿不愿意打随你

爱国爱港

AMICUS_LAW 发表于 2012-6-9 02:17
这点小事没必要投诉吧？

如果一定要投诉，建议找个人帮你proof read 一下再发吧。

我当然没有你的英语好啦！我不是专法律。我的也不是全投让，还写了两点建议给adhb。最多我再forward给tv1或者tv3。但如果他们不反应，或者adhb随便给我一封道歉信，我也算了。非常抱歉这个投让我没有考虑用律师，如果有其它更大的问题需要请律师再说把

随便问一下赵律师你做legal aid的case吗？

hunter188

is it Greenlane Hospital ,not Greenland???

寒夜霜深

youth007 发表于 2012-6-9 02:24
adhb有提供free flu vaccine啊
但不是强制的，愿不愿意打随你

正解！！！！！！！！！！！！！！！！！！！！！！！！！！

AMICUS_LAW

爱国爱港 发表于 2012-6-9 02:26
我当然没有你的英语好啦！我不是专法律。我的也不是全投让，还写了两点建议给adhb。最多我再forward给tv台 ...

呵呵，其实我不是吹毛求疵啦，只是觉得如果你真的希望对方认真对待事件的话，你的信需要改一改。我建议你可以考虑以下几个观点:

1. what are the grounds of your allegations?
Did you feel that she acted in a disrespectful manner towards you or was she treating you with some form of discriminations that otherwise would not have occured if you were a person of a different race or ethnical background?

2. Are there any code of conduct that are required of a medical staff being employed by ADHB?
Might want to go to their website to check it out.

3. Can you identify the subject of your complaint?
What is the medical staff's name, medical registration and other information in relation to her position that you may want to request under the Official Information Act?

4. What outcome or results are you looking to receive from the letter of complaint?
An apology? Compensation of a kind? Or the initiation of some disciplinary procedures resulting saction?

5. Were there any witnesses to the incident that may prove your case for you?

6. What alternative measures will you adopt if ADHB fails to take this matter seriously?
i.e. take it to the media or the Ombudsman?

以上是我们通常在律师信中包括的内容，你可以把这些信息加入你的投诉信，或许对你有帮助。最后，建议找英文好的帮你改一下用词和语法，是因为如果是很认真的投诉，你也不希望处理的人首先就因为你的英文语法而not taking your complaint seriously 吧？

好吧，我承认晚上还在工作的我很无聊的回复了你，继续去工作了。

ＢＴＷ，因为对法援处的很大不满，已经两年前停止接受任何法律援助的案件了。

西雅图夜未眠

good man.....

淇淇5277

我进来帮顶的帮顶帮顶

爱国爱港

AMICUS_LAW 发表于 2012-6-9 02:47
呵呵，其实我不是吹毛求疵啦，只是觉得如果你真的希望对方认真对待事件的话，你的信需要改一改。我建议你 ...

感谢赵律师抽空补充

嗯，律师这里的提醒非常委婉但是点中要害。