ASB help desk --- hopeless

andy927

{:8_392:}{:8_392:}I just tried to stop my statement online. It does not work. I rang the helpline. The help desk person is "hopeless". He could not do it and all he kept on blah blah blah. He wasted me nearly 15 minutes. I asked him if he can do it for me. " no  blah blah ---------------"

andy927

{:8_405:}----------------------------------------------- help desk= helpless=hopeless

假装多好

asb最近新手太多了吧？

andy927

he has an indian accent.

Casalanca

haha , he is a chinese india. hahah
just kidding

飘一季心情

ASB 网站里不就可以做么？ 勾一下就好了。

andy927

飘一季心情 发表于 2011-12-29 11:14
ASB 网站里不就可以做么？ 勾一下就好了。

yes, i did it. but at the end, after clicking accept "terms and conditions", it says that there is an internal error.

飘一季心情

andy927 发表于 2011-12-29 10:17
yes, i did it. but at the end, after clicking accept "terms and conditions", it says that there is ...

OK。。。。。。

呼啸寒风

都是啊三吧

andy927

their policy are B***S*** as well. If i can not do it on my computer, i have given them the permission to do it. They kept on saying they can not do it due to their policies---------

511

感觉现在各大公司的HELPDESK都被阿三们占领了。。。

andy927

511 发表于 2011-12-29 11:36
感觉现在各大公司的HELPDESK都被阿三们占领了。。。

same. i have heard that lots companies are using overseas help desks, much cheapter, i.e. vodafone (do not like vodafone{:8_405:}

韵儿

maybe their call centres are overseas, usually it'll be in asian countries that speaks english, like india, singapore, malaysia, etc.

鼻屎

早发现ASB的contact center臭了,非常的臭,服务越来越垃圾了

恋の風景

韵儿 发表于 2011-12-29 11:20
maybe their call centres are overseas, usually it'll be in asian countries that speaks english, like ...

啊。。。不是吧。我直到美国的银行会这样，原来asb也会哦？

NewLynnHse

their helpline is having "internal error" too...hahaha

韵儿

恋の風景 发表于 2011-12-29 12:30
啊。。。不是吧。我直到美国的银行会这样，原来asb也会哦？

很有可能的， 大公司都会想办法省钱。

飘一季心情

不过我上周有一次半夜打给ASB 的热线，还是蛮有礼貌的

andy927

飘一季心情 发表于 2011-12-29 12:38
不过我上周有一次半夜打给ASB 的热线，还是蛮有礼貌的

yes, they are normally polite. however, the quality of the service is -----------------------

呵呵

when u feel desperate, u can shout in Chinese to him...

Motif

Westpac is even worse

spider520

是有这养的规定的，上次我去分行问过，也不行，一定要自己在网上改，但是在分行里，员工可以帮忙的。其实也不能怪人家，反过来想，一个公司有一个公司的规定，譬如你在你的公司里，就要遵守你的公司的

ryb

如過是credit card的statement的話是不能停止的
必須有寄出的信件......... by law

只能停止普通帳號的statement

nanaBB

我Asb信用卡现在已经是online statement了

无过

ASb的一些阿三真的是太差了....有次ASB多扣了我一次手续费...可是人家阿三硬说没错...无语了我都.最后一个中国MM1分钟帮我搞定

快乐的猴子

ASB 很先进。

你试过BNZ就知道什么叫纽西兰最先进的银行。

BNZ/ANZ 还用那种Window 95/98 时代的那种 DOS Command 的黑白色银行软件，很多功能都要交给center，不能当场做。

andy927

快乐的猴子 发表于 2011-12-30 11:22
ASB 很先进。

你试过BNZ就知道什么叫纽西兰最先进的银行。

i have never tried BNZ.

onetreehill1

Congrats on you if you got a 阿三 staff who are mostly stupid and hopeless, i am not a racist.

bigframe

今天也领教了asb的call centre。帮我妈打电话开通fastnet要个临时密码。结果被强硬的告知＂不会说英文的不能用＂。必须本人回答他们的问题明白他们的terms and conditions。不可以别人代为解释翻译。密码必须本人听懂！omg！开户的时候干嘛不早说！搞得好像全纽只有asb一家银行似的。