southern cross insurance不给报被偷的东西！！！

wblp

vero比southern难用，我iphone被偷，claim信寄过去后一个星期就陪了，只是要付点折旧费了，不过也陪八百多纽币

love_cat

好多年前用过southern cross，当时车窗被砸，车内财物没有收据，只提供了照片，说明书，数据线什么的，折旧之后都赔了。现在就不知道了

sharoncfc

as per their policy on page 27,
1. Lost, Stolen and Damaged Specified Items..... Proof of ownership, such as a receipt dated prior to the claimed event must be provided for all specified items.

Proof of ownership can be a bank statement, Manuel of the the stolen item, box of the item or receipt, it states on their policy "such as a receipt" but didn't say the other types of documents can't be use as proof.  

Just call them again and tell them that you have sent the box with the serial number as you proof of ownership.  I don't think they can refuse to pay your claim.

Speak to their senior or team leader or something.

If they are rejecting your claim by writing then you can take you case to ombudsman.

Good Luck