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cqy7lvxl 发表于 2012-9-14 13:20 
let's put an example on the attachment picutre.
second line Malfunction due to "normal wear & te ...
Well,这个'reasonable'不是我或者商家能单方面决定的,是Tribunal的调解员/法官决定的,
SOME EXAMPLES
Just how long is it reasonable to expect a product to last? A check of the available Disputes Tribunal cases suggests the answer is frequently "longer than the warranty".
The Fridge
Product: A double door fridge and freezer purchased in January 2002 for just under $5,000.
Problem: Stopped working in November 2007. Buyer was charged $842.50 towards repair. Broke again in November 2008 and proved uneconomic to repair.
Warranty: Five years.
Decision: Two major failures within seven years was not good enough. It did not matter that the failures were outside the warranty or that a brochure explained that repair costs were to be shared between the buyer and seller.
Result: Buyer entitled to a new fridge or his money back. But no reimbursement for repair costs because the replacement fridge was better than the original.
The Laptop
Product: Laptop purchased in March 2007.
Problem: Developed a fault in February 2010 and was taken back to the store where it was repaired after about four and a half weeks.
Warranty: Buyer purchased a three-year extended warranty for $300.
Decision: The repair time bordered on unreasonable given that the problem was caused by a known fault with that model of laptop. Retailer had complied with the law but after buying an extended warranty the buyer could have expected better service.
Result: Extended warranty cancelled and the buyer's $300 refunded.
The Chairs
Product: Two recliner chairs purchased in September 2007 for just under $1200.
Problem: By March 2009 the cushioning on both chairs was crooked or indented, one chair had been repaired with replacement foam.
Warranty: Seller argued the warranty for the foam expired after 12 months, and that the buyer caused a problem by always leaning to one side of the chair.
Decision: Lopsided cushioning was unacceptable after eighteen months given the price. Leaning to one side of an armchair was not abnormal or unreasonable.
Result: Buyers entitled to a refund.
The Fridge 2
Product: Fridge freezer purchased in June 2002.
Problem: In August 2009 the fridge stopped working properly. The retailer was out of business.
Warranty: The manufacturer's call centre told the buyer they could not help as the fridge was outside the 12 month manufacturer's warranty. A repair company (charging $125) advised repairs would cost $900 so the buyer got rid of the fridge and bought a new one.
Decision: Seven years was not a reasonable time for a fridge to last before a major component failed.
Result: Buyer awarded $435 compensation for the three years remaining on the reasonable life of fridge plus $125 for the repair quote.
From stuff
http://www.stuff.co.nz/business/ ... extended-warranties |
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