关于服务投诉的问题

yellowfishs

我们觉得地热还是有用的，所以就找了一个公司来家里报价如果把厅装上地热要几钱

那个人来就量好乐尺寸，说会寄QUO比我们

因为之前地热关不了。。所以我们就问他关于地热的设置是怎样，SHOW 他看我们现有的地热装置，问为什么关不了。

他二话不说就话电池没有电，然后帮我们换了。大概用了二十分钟
结果两天后收到他的INVOICE要收我们一百二十块。八块是两块AA电池。一百一十是他的SERVICE FEE

我想问他整前完全没有说是要收钱的。。就算是收都不是那么贵吧。

我可以怎样做。。。。要找律师吗？

casanova

lz 找target, fairgo 效率 会快点...   真的...

wp7

Did they say they will do free quotation? Or included in the service fee?

yellowfishs

casanova 发表于 2012-7-25 17:56
lz 找target, fairgo 效率 会快点...   真的...

我知道，所以我有打电话跟那人说，如果你早说你是要CHARGE那么贵的话，我就找其他人了。
不知道法律上他有没有错。。因为他完全没有说要收钱的

yellowfishs

wp7 发表于 2012-7-25 17:57
Did they say they will do free quotation? Or included in the service fee?

有。在他们的网页已经很清楚写了。
但是网页上面完全没有写关于SERVICE FEE的事情

Lease

I think you can use Consumer Guarantee Act 1993, section 31 to refuse to pay extra price.

Section 31 Guarantee as to price

•        (1) Subject to section 41, where services are supplied to a consumer there is a guarantee that the consumer is not liable to pay to the supplier more than a reasonable price for the service in any case where the price for the service is not—
o        (a) determined by the contract; nor
o        (b) left to be determined in a manner agreed by the contract; nor
o        (c) left to be determined by the course of dealing between the parties.

(2) Where there is a failure to comply with the guarantee in this section, the consumer's right of redress is to refuse to pay more than a reasonable price.

(3) Nothing in this Part confers any other right of redress.

For your case,

(1) there is no written contract between the guy and you, even there is no verbal contract as you are not aware he provided service. Therefore section 31 (1) (a) and (b) will apply.

(2) There's no price discussion between the guy and you at the time he changed battery(nor price  left to be determined by the course of dealing between the parties), therefore  section 31 (1) (c) will apply.

So you can pay him a reasonable price, say, $60 service fees plus $16 material, total $76.

I suggest you write to him by quote the reference of  Consumer Guarantee Act 1993, section 31 to protect your own rights.

yellowfishs

Lease 发表于 2012-7-25 20:44
I think you can use Consumer Guarantee Act 1993, section 31 to refuse to pay extra price.

Section ...

超级感谢 我跟他说了。电池我们愿意给8块as he requested 但是service费我们最多比45 这是我们请一个洋人水工的hour rate 而且他才弄了十五分钟max

taomibaobao

以后 找人做事真的要每一点都要说清楚...

John.G

yellowfishs 发表于 2012-7-25 18:11
我知道，所以我有打电话跟那人说，如果你早说你是要CHARGE那么贵的话，我就找其他人了。
不知道法律上他 ...

你也没问啊，人家也没有说free quota.

Lease

yellowfishs 发表于 2012-7-25 20:56
超级感谢 我跟他说了。电池我们愿意给8块as he requested 但是service费我们最多比45 这是我们请一个洋人 ...

我相信你按照我所说的去做，这家伙肯定会妥协。

yellowfishs

John.G 发表于 2012-7-25 21:01
你也没问啊，人家也没有说free quota.

问了。他说是QUOTA FOR FREE。。

yellowfishs

Lease 发表于 2012-7-25 21:14
我相信你按照我所说的去做，这家伙肯定会妥协。

刚刚打电话问他的时候他最后把电话盖了。。态度超级差

后面打了N个都不接！

Lease

yellowfishs 发表于 2012-7-25 21:25
刚刚打电话问他的时候他最后把电话盖了。。态度超级差

后面打了N个都不接！

遇到这种事情你只要follow the procedures, 做你该做的就行了。现在他不接电话，那就给他书面的东西，最好是Fax, 传真完后打一份Verification Report, 证明这份传真已经传到他那里，他将来没有理由说没收到。

如果他拒不回答你的书面质疑, 那么你再给他一份书面通知，告诉他如果他再不配合解决此事的话，你将把他告上Dispute Tribunal， 你宁可支付Dispute Tribunal的钱也不会多支付他一分钱。

yellowfishs

Lease 发表于 2012-7-25 21:56
遇到这种事情你只要follow the procedures, 做你该做的就行了。现在他不接电话，那就给他书面的东西，最好 ...

谢谢你 一定会照你话做

是金子就會發光

路過！！！