Can a shop have a ‘no refunds’ sign?
Signs that just say ‘no refunds’ are illegal ,because they mislead consumers about their
rights under the Consumer Guarantees Act. 所以店里不能只说“不能退换”,这是不合法的。但是可以说
It is legal for a shop
to say: “Choose carefully as we do not refund if
you change your mind. If the goods are faulty we
will meet our obligations under the Consumer
Guarantees Act.”
A shop doesn’t have to give you a refund if: › you decide you don’t want the goods › you find the same thing cheaper elsewhere › you bought something for someone else
that they don’t like or already have
› you bought clothes that don’t fit › you bought something that doesn’t match
what you already have.
But they do have to give a refund if they told(事先沟通可以退除外)
you that you could get one.
Return policies
有一些店是提供无条件退款,但这不是每个店都必需的,所以很多人以为到那里都行得通,错
Some shops have a ‘change of mind’ return
policy. The terms of these return policies are
decided by the shop owner.