顺丰新西兰招聘客服代表

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.

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About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.

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Key Responsibilities | 主要职责

• Customer Support     & Issue Resolution | 客服支持及问题处理：
       Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
       监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
• Claims Investigation     & Communication | 主导理赔单调查及沟通：
       Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
       负责理赔案件调查，与相关方沟通，并提交赔付账单。
• Freight Adjustment     Processing | 运费调整处理：
       Review and process freight credit requests.
       审核并处理运费减免请求。
• Online Customer     Support |微信客户服务：
       Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
       通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
• Email Support     Management | 客服公邮业务处理：
       Handle and process customer inquiries received through the customer     service email channel.
       通过客服公邮渠道管理和处理客户业务请求。
  

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About you| 岗位要求

• Bachelor degree and     above.
       全日制大专及以上学历。
• Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
       英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
• Prior experience in     customer service, preferably in logistics or a related industry.
       具备客户服务相关经验，有物流或相关行业背景者优先。
• Ability to work     independently while maintaining strong teamwork.
       能够独立工作，并具备良好的团队合作精神。
  

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What We Offer | 我们提供

• Career growth     opportunities | 清晰的职业发展路径
• Great career     opportunities globally |全球范围内的优质职业发展机会
  

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

Frednz

请问工作时间只是Mon-Fri么？谢谢

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.


About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.


Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。

About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。

What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。
申请截止日期为2025年3月7日。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.


About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.


Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。

About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。

What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。
申请截止日期为2025年3月7日。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.


About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.


Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。

About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。

What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。
申请截止日期为2025年3月7日。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

SFExpressNZ

Customer Services Representative - Auckland


SF Express ANZ has the exciting opportunity forsomeone to join our motivated and passionate Customer Service team.


We are seeking the right individual to help drive and growour team through quality and exceptional service daily.


We are looking for a team member who works well in a team,can work under pressure, has a strong work ethic, a willingness to learn andhas a good sense of humor.


This role requires a high level of attention and proactivitywith excellent communication as you will be dealing with our worldwide customersand agents directly. This is a fast pace role with lots of variety anddiversity.


The functions of the role will include, but arenot limited to:


1.     Handlinggeneral inquiries via phone/email (external customers and intercompany).

2.     Actioningcustomer queries.

3.     Daily/Weekly/MonthlyKPI reporting.

4.     Manage servicerelationships via Wechat/WhatsApp applications.

5.     Ensuringquality & service standards are met.

Our ideal candidate has:


6.     Positiveattitude.

7.     Previouscustomer service experience (phone and email)

8.     Strong customerservice skills

9.     Excellentknowledge of Microsoft Office applications

10.  Demonstratedability to multi task and ability to handle pressure

11.  Excellentverbal and written communication skills

12.  Fluent in English& Chinese languages



Working hours: Mondayto Friday, 40 hours week

Location: Auckland

Company address: 4Joseph Hammond Place, Mangere, 2022

Salary: $52000-$60000

Employee benefits: fruits,milk and coffee provided, monthly lunch and team building activities, drinks onFriday; bilingual environment; internal development opportunities.

Contact phone:021578403 (please introduce yourself via text message, thank you.)

Contact email:ray.zhang@kex-sf.com

WeChat: sfnz0000


If you think you are well suited to this role, please sendyour CV to ray.zhang@kex-sf.com. We arelooking forward to hearing from you. Thank you.



顺丰国际新西兰招聘客服，有兴趣的联系
由于业务拓展，我们正在寻找一名客服人员加入我们的团队。


岗位职责：


1.      负责接听客户来电，包括：业务咨询、查询、投诉等可解决问题的处理。负责协助和配合团队开展相关工作。


2.      受理跟进内部问题件，做好承上接下的桥梁工作,确保信息的及时传达；受理非一次性问题的跟进；高效、及时解决客户问题，提高客户满意度。


3.     日常微信公众号的维护更新



任职要求：
1、 有合法工作签证或PR;

2、 英语流利交流（需达到和客户电话沟通无障碍）；

3、 熟练运用Word、Excel等办公软件；

4、 具有良好的人际沟通能力和团队合作意识，工作认真负责，有亲和力,反应能力快；
5、 服从公司管理，良好的时间管理和组织能力；
6、 有相关工作经验优先考虑。

工作时间：周一至周五 9：30 - 18：00
工作地点：奥克兰
公司地址：4 JospehHammond Place, Mangere, 2022
薪资待遇：$52000-$60000
公司提供工作所需要的装备
员工福利：免费享用咖啡，鲜奶，热巧克力，新鲜水果 ；每月组织全体员工的lunch；每周五下班的drinks；中英环境；内部发展机会；
联系电话：021578403 (请先短信介绍一下自己的情况，谢谢。)
联系邮箱：ray.zhang@kex-sf.com  
联系微信：sfnz0000

有意向的可发CV到邮箱 ray.zhang@kex-sf.com  谢谢。

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.


About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.


Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。

About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。

What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。
申请截止日期为2025年3月7日。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.




About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.




Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。



About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。



What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.




About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.




Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。



About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。



What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

YL12500

您好！请问需要发中文简历吗？只发英文简历可以吗？

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.




About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.




Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。



About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。



What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。

SFExpressNZ

Customer Service Support | 客户服务专员

* Location | 工作地点: Auckland, New Zealand | 新西兰-奥克兰

About Us | 公司介绍

SFExpress was established in 1993 and is one of the world’s largest logisticscompanies (listed in “Fortune 500”), a leading Express Service provider in Asiawith a worldwide network.




About the Role | 关于岗位

Weare seeking a Customer Service Specialist to join our team located atMangere, Auckland. This role is responsible for handling customer inquiries, resolvingpackage-related issues, and ensuring a seamless service experience. If you havea passion for customer service and an eye for detail, we’d love to hear fromyou! The successful candidate will be required to work from Mon-Fri on site, 40hours per week.




Key Responsibilities | 主要职责


Customer Support     & Issue Resolution | 客服支持及问题处理：
     Monitor and address package exceptions, manage customer complaints, and     coordinate with the domestic customer service team to follow up on     abnormal shipments.
     监控并处理包裹异常状态，管理和解决客户投诉，并协助国内客服团队跟进异常快件。
Claims Investigation     & Communication | 主导理赔单调查及沟通：
     Lead claims investigations, liaise with relevant parties, and submit     compensation requests.
     负责理赔案件调查，与相关方沟通，并提交赔付账单。
Freight Adjustment     Processing | 运费调整处理：
     Review and process freight credit requests.
     审核并处理运费减免请求。
Online Customer     Support |微信客户服务：
     Provide comprehensive pre-sales and after-sales support via WhatsApp，WeChat for individual     and corporate clients, identify business opportunities, and collaborate     with business and operations teams.
     通过微信为散单客户和月结客户提供全面的售前和售后支持，挖掘业务商机，并与业务及运营团队协作解决客户需求。
Email Support     Management | 客服公邮业务处理：
     Handle and process customer inquiries received through the customer     service email channel.
     通过客服公邮渠道管理和处理客户业务请求。



About you| 岗位要求


Bachelor degree and     above.
     全日制大专及以上学历。
Fluent in English and     Chinese (both written and spoken), with strong communication and     negotiation skills.
     英文和中文听说读写流利，具备良好的沟通能力和商务谈判技巧。
Prior experience in     customer service, preferably in logistics or a related industry.
     具备客户服务相关经验，有物流或相关行业背景者优先。
Ability to work     independently while maintaining strong teamwork.
     能够独立工作，并具备良好的团队合作精神。



What We Offer | 我们提供


Career growth     opportunities | 清晰的职业发展路径
Great career     opportunities globally |全球范围内的优质职业发展机会

* If you arecustomer-focused, detail-oriented, and eager to grow in a fast-paced industry,apply now and be part of our team!

Applicantsmust be immediately eligible to work in New Zealand.

Afull induction to our business will be provided, along with ongoing trainingand support.

Onlythose applicants who are shortlisted will be contacted.

Applicationsclose 7 March 2025.

Pleasesend your CV and Cover letter (can be just a short introduction) to InessaShirapova at shirapovainessa@sf-express.com.

如果您以客户为中心，注重细节，并希望在快节奏行业中成长，欢迎加入我们！

申请人必须具备立即在新西兰工作的资格。
我们提供完整的业务培训和支持。
只有被选中的申请者将会被联系。

请将您的简历和Cover Letter（可以是简短的自我介绍）发送至邮箱：shirapovainessa@sf-express.com。