Procurement / Customer Service Coordinator ((Mandarin Speaking))

healthyfresh

Job Title: Procurement / Customer Service Coordinator ((Mandarin Speaking))

Location: Māngere, Auckland, 2022

Job Type: Full-time (Shift Work)

Position Overview:

We are seeking a detail-oriented and dynamic Procurement / Customer Service Coordinator to join our team. This is a newly created position, and you will be a key bridge between suppliers and internal customers, ensuring efficient procurement processes while providing exceptional customer service support. You will handle supplier communications, order management, and resolve procurement and service-related issues promptly.This role will involve shift work, which include weekends.

Key Responsibilities:

1. Procurement Support

• Create and process purchase orders, ensuring accurate pricing and timely deliveries.
• Work closely with suppliers to confirm orders, track shipments, and resolve supply chain disruptions.
• Monitor inventory levels and alert the procurement team to potential shortages.
• Support new product development and packaging planning to ensure consistent supply.
• Procure stock based on customer requirements.
  

2. Customer Service

• Act as a point of contact for internal stakeholders to address procurement-related inquiries.
• Manage all communications with the Fresh Distribution Center (DC) regarding product needs and strategic planning.
• Serve as the direct link between the HF Category Manager and Fresh DC Category Managers for all requirements.
• Promote product volume into the distribution centers.
• Respond to and resolve customer complaints or issues related to product orders, delays, or discrepancies.
• Provide order updates and resolve service inquiries with speed and professionalism.
  

3. Vendor Relationship Management

• Develop and maintain positive relationships with key suppliers.
• Coordinate with suppliers to ensure products meet quality standards and delivery schedules.
• Address vendor issues related to pricing, returns, or defective goods.
  

4. Order Management

• Track and update order statuses, ensuring timely and accurate delivery of goods.
• Liaise with internal teams to address any changes in order specifications or delivery schedules.
• Review and approve invoices, ensuring they match purchase orders and delivery documents.
  

5. Documentation & Reporting

• Maintain accurate and detailed records of all procurement transactions and customer service interactions.
• Prepare reports on procurement performance, supplier reliability, and customer service metrics.
• Assist with audit preparation and provide necessary documentation to support financial reviews.
  

6. Process Improvement

• Identify opportunities to streamline procurement processes and improve customer service workflows.
• Participate in process review meetings and contribute to continuous improvement initiatives.
• Perform other related tasks as assigned by the manager.
  

Requirements:

• Experience in procurement, customer service, or a related field.
• Fluent in both English and Mandarin, with excellent communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment and manage priorities effectively.
• Proficient in Microsoft Office software; experience with procurement software is a plus.
• Strong problem-solving skills and attention to detail.
  

Why Join Us:

• Competitive salary and benefits
• Opportunities for professional growth and development
• Collaborative and supportive team environment
  

If you are eager to join a company that values innovation and exceptional customer service and are excited about this newly created position, we encourage you to apply!