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An excellent opportunityhas arisen in our Crawford Specialists Centre for someone who is exceptionallymotivated, committed to providing excellent customer service and have multi-taskingskill.
We are a small yet very busy team where you will be based in Howick.We will be working very closely with a team of friendly staffs. The work hoursare between 8.30 to 5pm Monday to Friday and Saturday mornings 9am to 12pm. In this role you will bemeeting and greeting patients, invoicing, and receipting, answering calls,appointment making, liaising with insurance / ACC Claims, checking patientreferrals, answering patient enquires, supporting Specialists and specialistnurses with admin.
Possible permanent part-time role may be available at the end ofthe term contract for suitable candidate. If this role is for youthen you must have exceptional people skills, high attention for detail,understand patient confidentiality and be passionate about quality patientcare. You need to be computer savvy with accuracy, particularly usingMicrosoft and Outlook.
Must be organised, be proactive and can come with solutions andideas for better ways of working and flexibility to assist on a variety oftasks.
High level of English and Chinese communication skills isessential, and Applicants MUST be eligible to work in NZ.
Prefer to have someonewith some knowledge in the medical field and have experience working with Medtech32and/or Medtech Evolution. Comprehensive training andteaching will be given during this role.
A detail position description is outlined in the attached document. 
POSITION DESCRIPTION MEDICALRECEPTIONIST
NAME:
RESPONSIBLE TO: Operational Manager
FUNCTIONAL RELATIONSHIPSWITH:
Internal- Receptionand administrative staff Doctors
Nurses
Specialist ServicesManager
Pharmacist
External - Patients
Visitors
Othermedical professionals
MAIN PURPOSE OF THE JOB:
The Medical Receptionist is a pivotal person in thespecialist centre environment, as they are the first point of contact withpatients and visitors.They also co-ordinate the services and have a major roleto play in prioritising work flows and managing patient expectations. Therefore, he/she provides front line receptionservices, and assists and communicates with staff accordingly.
Patients should feel that they have been dealt with in afriendly, courteous manner and that all that can be done for them has beendone. “Going the extra mile” is our philosophy.
The internal focus is liaison with staff andcommunication of patient expectations, needs and any other issues that requireattention.
Key Tasks
| Standards/Outcomes Expected
| 1
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| Reception Management
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| 1.1
| Receive and welcome
| All visitors are received promptly and courteously.
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| 1.2
| Arrival
| All patients are indicated as ‘arrived’ in the PMS system.
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| 1.3
| Answering telephone
| All calls are answered within 6 rings.
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| 1.4
| Message taking
| Accurate messages are recorded, including time, date, name of caller, phone number, message and initials of call taker.
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| 1.5
| Appointments
| Accurate patient appointments are made according to guidelines.
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| 1.6
| Communication and liaison
| Enquiries from patients, visitors and others are dealt with courteously and as quickly as possible.
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| 1.7
| Patient registration
| Patient notes are requested from referral provider.
Patient file made up and put in the filing system.
Patient details entered into the computer system.
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| 1.8
| Patient details are updated
| Patient details are maintained and checked on a regular basis.
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| 2
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| Waiting Room
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| 2.1
| Patients are informed
| Patients are informed as to any delays occurring.
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| 2.2
| Waiting room monitored
| Waiting room is monitored to ensure all patients have been arrived and that there are no problems.
Patients who seem very ill or upset are to be alerted.
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| 2.3
| Kept clean and tidy
| Waiting room and children’s play area is kept clean and tidy. Children’s toys to be disinfected weekly.
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| 2.4
| Daily activities
| Daily opening and closing activities as per guidelines.
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| 3
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| Accounting
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| 3.1
| Patients are charged
| Patients are charged accurately in accordance with charging guidelines.
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| 3.2
| Payments are receipted
| All payments are processed and receipted in accordance with guidelines.
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| 3.3
| Banking
| Banking is reconciled at the end of every shift and any discrepancies accounted for in accordance with guidelines.
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| 3.4
| Subsidy schedules
| All eligible patient subsidies are accurately entered and claimed (may also include claims processing).
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| 4
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| Office
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| 4.1
| Incoming mail
| All incoming mail and faxes are dated and processed as they arrive.
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| 4.2
| Outgoing mail
| All outgoing mail is correctly addressed, stamped and put in mail bag for postage.
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| 4.3
| Document scanning
| Documents are scanned into patient files when received.
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| 4.5
| Email
| Email is monitored and actioned on the day it is received. All patient email to be acknowledged as having been received.
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| 4.6
| Stationery & Kitchen supplies
| Stock levels of stationery and kitchen supplies are kept at an adequate level.
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| 4.7
| Kitchen cleaning
| Kitchen are maintain clean and tidied, rubbish disposal daily.
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| 5
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| Privacy and Security
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| 5.1
| Patient confidentiality
| Patient confidentiality is maintained at all times. Any information or document with a patient name or readily identifiable information must be kept confidential and not be able to be seen by members of the public or other visitors.
Patient details are not to be discussed – the exception to this is where it is in relation to a particular request or task required.
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| 5.2
| Personal security
| Money should be counted away from the front desk and out of sight of patients or visitors.
Be aware of security, i.e. ensure doors that are not required for patient access are locked when not in use, i.e. back doors and side entrance doors.
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| 6
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| Training and Development
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| 6.1
| Training needs
| Training needs will be assessed on a regular basis, and staff will be required to attend internal and external training seminars and courses accordingly.
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| 6.2
| Meetings
| Attendance is expected at all staff meetings and team meetings.
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| 7
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| 1. Other |
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| 7.1
| 2. Other duties | The medical receptionist will be asked from time to time, to perform other tasks in order to maintain the smooth and effective service of the practice.
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Specific Delegations:(E.g. recalls, leaflet ordering/printing, inventory ordering etc.)
To be arranged withSpecialist Operational Manager once immediate orientation is completed &these do change from time to time.
In addition to theReceptionist duties outlined above and listed in the reception manual, furtherdetailed duties are:-
- Communicate with the patient so that they feel comfortable and welcome at Crawford Specialist Centre.
- View the practice i.e. ramp facilities, parking, emergency exits.
- Explain the workings of the practice and the facilities and services we offer.
- Explain and work through the initial necessary forms and paper work involved in joining a new medical practice.
- Give each new patient a “New registration/patient consent” and explain the contents.
You must be Covid 19 vaccinated as per Covid 19 Public HealthResponse Act 2021. Weekly Covid testing is also required according to Ministryof Health. If you ticked all ofthese requirements, please email your CV with a covering letter to yvonne.lau@crawfordspecialists.co.nz, explaining why you would be the ideal personfor this role. Applications close on 19 November but we will interview prior tothe job closing so please don't wait to get in touch!
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发表于 2021-10-21 16:05:18
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