Medical Receptionist - Maternity Cover

豬豬醫院

Job Description

Title: Medical Receptionist

Company Name: Crawford Specialists Centre

Job Location: New Zealand, Auckland, Manukau & East Auckland, Howick

Employment Status: Maternity Cover until March 2023

Medical Receptionist - Part Time in Howick

Immediate start welcomed.

Hours are between 8am to 5pm Monday to Friday and occasional Saturday mornings 8.30am to 12.30pm. Extra hours available to cover leave.

We offer a friendly, supportive environment with plenty of variety and a competitive hourly rate.

The role involves:

• booking appointments
• receiving and welcoming patients promptly and courteously
• ensuring charges are accurately processed and receipted
• maintaining accurate patient records
  

Required:

• experience with Medtech Evolution or Medtech 32 is required
• outstanding written and verbal English communication skills
• as this is a frontline role you will need to be extremely well presented with a calm, friendly manner
• stable work history
  

If you ticked all of these requirements, please email your CV with a covering letter to yvonne.lau@crawfordspecialists.co.nz  Applications close on 31 May but we will interview prior to the job closing so please don't wait to get in touch!

Read Before ApplyHow would you rate your English language skills?
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Please see attached position description for Medical Receptionist:

POSITION DESCRIPTION

MEDICALRECEPTIONIST

                                         

RESPONSIBLE TO:              Specialist Centre Manager

FUNCTIONAL RELATIONSHIPSWITH:

Internal-                     Receptionand administrative staff

                                                Doctors

                                                Nurses

                                                Specialist ServicesManager

                                                Pharmacist

                                                

            External -                   Patients

                                                Visitors

                                                Othermedical professionals

MAIN PURPOSE OF THE JOB:

            The Medical Receptionist is a pivotal person in thespecialist centre environment, as they are the first point of contact withpatients and visitors.They also co-ordinate the services and have a major roleto play in prioritising work flows and managing patient expectations.  Therefore, he/she provides front line receptionservices, and assists and communicates with staff accordingly.

            Patients should feel that they have been dealt with in afriendly, courteous manner and that all that can be done for them has beendone. “Going the extra mile” is our philosophy.

            The internal focus is liaison with staff andcommunication of patient expectations, needs and any other issues that requireattention.

Key Tasks			Standards/Outcomes  Expected
1		Reception  Management
	1.1	Receive and welcome	All visitors are received  promptly and courteously.
	1.2	Arrival	All patients are  indicated as ‘arrived’ in the PMS system.
	1.3	Answering telephone	All calls are answered  within 6 rings.
	1.4	Message taking	Accurate messages are  recorded, including time, date, name of caller, phone number, message and  initials of call taker.
	1.5	Appointments	Accurate patient  appointments are made according to guidelines.
	1.6	Communication and  liaison	Enquiries from  patients, visitors and others are dealt with courteously and as quickly as  possible.
	1.7	Patient registration	Patient notes are  requested from referral provider.    Patient file made up  and put in the filing system.    Patient details entered  into the computer system.
	1.8	Patient details are updated	Patient details are  maintained and checked on a regular basis.
2		Waiting Room
	2.1	Patients are informed	Patients are informed  as to any delays occurring.
	2.2	Waiting room monitored	Waiting room is  monitored to ensure all patients have been arrived and that there are no  problems.    Patients who seem very  ill or upset are to be alerted.
	2.3	Kept clean and tidy	Waiting room and  children’s play area is kept clean and tidy. Children’s toys to be  disinfected weekly.
	2.4	Daily activities	Daily opening and  closing activities as per guidelines.
3		Accounting
	3.1	Patients are charged	Patients are charged  accurately in accordance with charging guidelines.
	3.2	Payments are receipted	All payments are  processed and receipted in accordance with guidelines.
	3.3	Banking	Banking is reconciled  at the end of every shift and any discrepancies accounted for in accordance  with guidelines.
	3.4	Subsidy schedules	All eligible patient  subsidies are accurately entered and claimed (may also include claims  processing).
4		Office
	4.1	Incoming mail	All incoming mail and  faxes are dated and processed as they arrive.
	4.2	Outgoing mail	All outgoing mail is  correctly addressed, stamped and put in mail bag for postage.
	4.3	Document scanning	Documents are scanned into  patient files when received.
	4.5	Email	Email is monitored and  actioned on the day it is received.   All patient email to be acknowledged as having been received.
	4.6	Stationery &  Kitchen supplies	Stock levels of  stationery and kitchen supplies are kept at an adequate level.
	4.7	Kitchen cleaning	Kitchen are maintain  clean and tidied, rubbish disposal daily.
5		Privacy and Security
	5.1	Patient confidentiality	Patient confidentiality  is maintained at all times.  Any  information or document with a patient name or readily identifiable  information must be kept confidential and not be able to be seen by members  of the public or other visitors.    Patient details are not  to be discussed – the exception to this is where it is in relation to a  particular request or task required.
	5.2	Personal security	Money should be counted  away from the front desk and out of sight of patients or visitors.    Be aware of security,  i.e. ensure doors that are not required for patient access are locked when  not in use, i.e. back doors and side entrance doors.
6		Training and  Development
	6.1	Training needs	Training needs will be assessed  on a regular basis, and staff will be required to attend internal and  external training seminars and courses accordingly.
	6.2	Meetings	Attendance is expected  at all staff meetings and team meetings.
7		1.      Other
	7.1	2.      Other duties	The medical  receptionist will be asked from time to time, to perform other tasks in order  to maintain the smooth and effective service of the practice.

Specific Delegations:(E.g. recalls, leaflet ordering/printing, inventory ordering etc.)

To be arranged withSpecialist Operational Manager once immediate orientation is completed &these do change from time to time.

In addition to theReceptionist duties outlined above and listed in the reception manual, furtherdetailed duties are:-

• Communicate with the patient so that     they feel comfortable and welcome at Crawford Specialist Centre.
  
• View the practice i.e. ramp facilities,     parking, emergency exits.
  
• Explain the workings of the practice     and the facilities and services we offer.
  
• Explain and work through the initial     necessary forms and paper work involved in joining a new medical practice.
  
• Give each new patient a “New     registration/patient consent” and explain the contents.