Online Customer Service | E-commerce | Furniture Industry

花花儿

This is a full-time on-site role for a Customer Service Consultant based in Auckland, New Zealand. The Customer Service Consultant will be responsible for handling customer orders, inquiries, providing support after sales, improving customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement.

Qualifications

• Strong Interpersonal Skills for effective communication with customers
• Proven Customer Satisfaction and Customer Experience management abilities
• Experience in Customer Support and Customer Service roles
• Excellent problem-solving skills and attention to detail
• Ability to work well in a team and independently
• Prior experience in retail or furniture industries is a plus
• Relevant qualifications in Customer Service or related fields
• Capable of working in a fast pace environment