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[color=rgba(0, 0, 0, 0.9)]Company Description [color=rgba(0, 0, 0, 0.9)]Oak Furniture Store NZ & AU offers a wide range of high-quality hardwood furniture at affordable prices to families in New Zealand. We ensure competitive prices, prompt delivery, and exceptional after-sales services to guarantee customer satisfaction at every stage of a purchase. From the hallway to the bedroom, we supply solid hardwood furniture for every room in various designs to suit any décor. Our mission is to make beautiful, high-quality hardwood furniture accessible to every family in NZ. Our fully functional e-commerce store provides a seamless online shopping experience, and we value customer feedback for continuous improvement.
[color=rgba(0, 0, 0, 0.9)]Role Description [color=rgba(0, 0, 0, 0.9)]This is a full-time on-site role for a Customer Service Consultant based in Auckland, New Zealand. The Customer Service Consultant will be responsible for handling customer orders, inquiries, providing support after sales, ensuring customer satisfaction, managing customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement.
[color=rgba(0, 0, 0, 0.9)]Qualifications - Strong Interpersonal Skills for effective communication with customers
- Proven Customer Satisfaction and Customer Experience management abilities
- Experience in Customer Support and Customer Service roles
- Excellent problem-solving skills and attention to detail
- Ability to work well in a team and independently
- Prior experience in retail or furniture industries is a plus
- Relevant qualifications in Customer Service or related fields
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