Join a Fast-Growing Kiwi Telco Making a Real Impact!
Are you passionate about delivering exceptional customer service and interested in the world of technology and telecommunications? Here’s your chance to be part of a high-performing, fast-paced, and friendly team that's redefining connectivity for Kiwis.
About TelnetNZ
TelnetNZ is a locally owned and operated telecommunications company committed to providing cutting-edge, customised broadband and mobile solutions. We've already connected over 5,000 Kiwi families and are on track to reach 10,000! As we continue to grow, we're on the lookout for motivated and customer-focused individuals to join our team and help drive our success.
About the Role
As a Customer Service & Technical Support Representative, you'll be the first point of contact for our customers, helping them with everything from technical issues to billing inquiries. This is a full-time, office-based role in Penrose, Monday to Friday.
Key Responsibilities:
Handle customer enquiries via phone, email, chat, and walk-ins
Provide technical support and basic troubleshooting (WiFi, router configuration, etc.)
Process customer orders and provisioning requests
Respond to billing-related questions
Answer inbound sales calls (no cold calling)
About You
We’re looking for someone who:
Has excellent spoken and written English (90% of our customers are English-speaking)
Has a background or strong interest in IT, telecommunications, or tech support (preferred but not required)
Understands basic networking (e.g., routers, WiFi setup)
Enjoys solving problems and helping people — even in challenging situations
Can multitask and work efficiently under pressure
Is tech-savvy and confident using computers and CRM systems
Why Join Us?
Based in Penrose with free on-site parking and easy public transport access
Team sales commissions and performance incentives
Health insurance discounts
Kiwisaver contributions
Career development opportunities in a growing business
What is your right to work in New Zealand?
How would you rate your English language skills?
Do you have experience in IT or technical support?
What is your salary expectation?
If this sounds like you and you’re ready to join a supportive, energetic team, apply now by sending your cover letter and CV to hr@telnetnz.co.nz.
Please note: only shortlisted candidates will be contacted.
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