At Soung Yueen, we take pride in being a trusted wholesaler and distributor of authentic Asian food ingredients, serving the food service, reseller, and manufacturing industries nationwide. Since our establishment in 1930, we've continuously evolved to meet the dynamic needs of our customers while staying true to our commitment to quality and service.
We believe that great customer service starts with great people. As we navigate a competitive food service and retail industry, our Customer Services team plays a vital role in strengthening relationships, refining processes, and driving business success. We're looking for an energetic, customer-focused professional who thrives on building connections and is ready for their next challenge.
Key ResponsibilitiesProcess wholesale orders via our B2B online portal, phone, and email
Manage our online ordering system and ensure seamless transactions
Generate invoices for completed orders
Handle credit notes and customer inquiries with efficiency and professionalism
Fluent in English and Mandarin (Chinese)
A passion for providing outstanding customer service
A team player with a keen eye for detail and a process-oriented mindset
Someone who takes ownership and responsibility in their work
A reliable self-starter with strong communication skills
Friendly, enthusiastic, and adaptable to changing needs
Proficient in MS Excel and comfortable with technology
Location: Otahuhu, Auckland
Hours: Monday to Friday, 7:30 AM – 4:00 PM
Fixed-term for 12 months, with a strong possibility of becoming a full-time position depending on future business needs and opportunities that align with your skills.
Be part of a business with a rich heritage and strong values
Work in a collaborative, supportive team environment
Develop your skills and contribute to a company committed to growth
If you're ready to make an impact and bring your skills to a thriving organisation, we’d love to hear from you! Apply today and become part of our journey.
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