Kia Ora , Thanks for answering the call, really appreciate your time. Following our phone conversation, I can confirm that the Online Code was successfully sent to +86186xxxxxxxxxxx on 08/06/2025, so there doesn’t appear to be an issue on our end. However, I completely understand how frustrating it must be to not receive the code as expected. As an alternative, we recommend updating your registered number for the Online Code and providing a different number. If you wish to discuss this further, please provide a phone number and a suitable time that you can be contacted on. Alternatively, you can call the Contact Centre on 0800 269 296 (or 64 4 470 3142 from overseas) during Monday to Friday, 8am - 8pm and Saturday and Sunday, 8am - 6pm NZ Timings.Thanks for banking with ANZ.