QUALIFICATIONS:
State minimum qualifications of education, experience, licenses or certifications.
5 years experience in a professional technical support role or equivalent experience, working with relevant technologies
2nd Tier Academic Degree (Bachelors BA/BS, Honors, Graduate Certificate or equivalent) preferred.
Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected.
KNOWLEDGE, SKILLS AND ABILITIES Considering the essential duties and responsibilities of the job, list the knowledge, skills, and abilities necessary to perform those functions at a competent and proficient level.
Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.
Hands-on technical experience preferred with internetworking/data center operations including WAN operations (e.g. DNS, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. Potential for exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)
Proficient with Windows OS
Able to work under limited or little instructions on routine work.
Evidence of building strong internal/external relationshipswithin a team environment.
Experience with a main Customer Relationship Management system. Siebel experience preferred.
Analytical thinker with strong attention to detail
Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
Should be able to effectively relay technical information to customers of varying skill levels, including senior technical customer levels.
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