Sorry for the thing that happened tonight, and please tell the driver about our apology too！
Please read about the story below, at the moment the car was towing, we were going to take the money($150 cash), and we know you are helping us so it's right to give back to someone helping us, and apology again to the driver again.
We double checked with AA about our car being towed to another place, so just letting them know will be a thing, because we changed the address, and asked AA about whether we needed to pay any fee to the driver or not.
After we tell AA the story, they said they will double check with their supervisor, after that the lady on the phone from AA told us we don't need to pay anything and we can just back home straight.
And also we checked that for 3 times about do we need to pay and should we leave, and the answer is we don't need to pay anything, and she just told us to just leave, also tell us the car will go back to your yard and will transport to the car shop we asked.
After we got home the driver called us, to tell us we still need to pay and the price now is $300 in 20 mins, we felt very weird because AA just told us not to pay and left. (Also at that time, we don't know you are not from AA, I think that's the main misunderstanding between us, very sorry about it.)
At the time just after the drivers call, the AA call us, I believe the AA person name is Jarry and he said he is the supervisor tonight, and tell us AA will not cover the fee this time, then I told him what was going on about the we need to pay more because it's was actually AA let us go.
After a short silence from the supervisor, he said he will talk to you, after a few mins Jarry back told us we can do the online bank transfer for the fee, and we double checked the amount which is $150, and he did confirm the price, after that my phone get transfer from AA to you and us.
So that's why we keep talking. It's $150 in the phone call, I'm very sorry about it.
All the phone calls have been recorded, so I can make sure everything I said here is correct about what AA did.
Anyway at the end Jarry told us that the final price will be $385+GST, he said he did confirm the total price, hope that's right, please let us have your bank details, after we got the information, we will transfer the fee ASAP.
And please tow the car to the Tyre Crew, as the below detial：
Tyre Crew
40E Allens Road, East Tamaki, Auckland
09 271 1111
021 526 807
tyrecrew@hotmail.com
Please let us apologize again, very sorry for the thing that happened today. If there is any fee for towing to East Tamaki please let us know THANKS!作者: yangyida 时间: 2021-2-26 13:19:42
现在这是拖车的回复
Hi Could you please contact the office 094159779